Experience

Safeco Group

• Egypt
• Construction
• 1 - 100 Employee

• General office Administrator

  • Feb 2021 - Aug 2021

   All secretarial works  Coordination between the various departments of the company to follow up on the implementation of the instructions of the Chairman of the Board of Directors and maintain the secrets of the company.  Attend meetings and keep minutes • Receive and screen phone calls and redirect them when appropriate • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages, etc.) • Monitor office supplies and negotiate terms… Show more  All secretarial works  Coordination between the various departments of the company to follow up on the implementation of the instructions of the Chairman of the Board of Directors and maintain the secrets of the company.  Attend meetings and keep minutes • Receive and screen phone calls and redirect them when appropriate • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages, etc.) • Monitor office supplies and negotiate terms with suppliers to ensure the most cost- effective orders • Maintain electronic and paper records ensuring information is organized and easily accessible  Other duties may be assigned by Executive Manager job requirements Show less  All secretarial works  Coordination between the various departments of the company to follow up on the implementation of the instructions of the Chairman of the Board of Directors and maintain the secrets of the company.  Attend meetings and keep minutes • Receive and screen phone calls and redirect them when appropriate • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages, etc.) • Monitor office supplies and negotiate terms… Show more  All secretarial works  Coordination between the various departments of the company to follow up on the implementation of the instructions of the Chairman of the Board of Directors and maintain the secrets of the company.  Attend meetings and keep minutes • Receive and screen phone calls and redirect them when appropriate • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages, etc.) • Monitor office supplies and negotiate terms with suppliers to ensure the most cost- effective orders • Maintain electronic and paper records ensuring information is organized and easily accessible  Other duties may be assigned by Executive Manager job requirements Show less



Royal Ambassador Club

• Egypt
• Business Consulting and Services
• 1 - 100 Employee

• Travel Agent

  • Sep 2017 - May 2020

  Operations Agent (B2B Online Booking System) , Jan 2020 – May 2020 • Daily check on the system. • Resolve cases with clients and hotels. • Review all info about the booking on the system • Review bookings with suppliers and hotels. • Follow up with travel agents for future bookings. • Update bookings with hotels confirmation number on daily bases. • Make offline booking. • Check and reply daily emails. • Achieve department target. • Handle cases after… Show more Operations Agent (B2B Online Booking System) , Jan 2020 – May 2020 • Daily check on the system. • Resolve cases with clients and hotels. • Review all info about the booking on the system • Review bookings with suppliers and hotels. • Follow up with travel agents for future bookings. • Update bookings with hotels confirmation number on daily bases. • Make offline booking. • Check and reply daily emails. • Achieve department target. • Handle cases after hours. Reservation Agent, Feb 2018 – Jan 2020 (Gulf customers) • Makes and confirms reservations for customers • Dealing with online suppliers ex.’TBO, DOTW, XML GTA, Tourico, Lots of Hotels, Hotelbeds, Stuba’ • Assisting and advising customers who may be choosing from a variety of travel options. • Making reservations for customers based on their various requirements and budgetary allowances. • Checking the availability of accommodation • Processing payments and sending confirmation details to customers. • Sorting out any issues that may arise with bookings or reservations. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process. • Up-selling • Providing support to customers who may need to amend or cancel a reservation. • Complete with hotels the reservation process • Service after selling Sales Agent, sept 2017 – Feb 2018 • Handling Gulf Customers • Call new customers to present the offers and packages • Maintain contact lists and follow up with customers to continue relationships • Managing specific customer’s accounts • Collaborate with colleagues in many different sectors • Negotiate prices and terms and prepare sales agreements Show less Operations Agent (B2B Online Booking System) , Jan 2020 – May 2020 • Daily check on the system. • Resolve cases with clients and hotels. • Review all info about the booking on the system • Review bookings with suppliers and hotels. • Follow up with travel agents for future bookings. • Update bookings with hotels confirmation number on daily bases. • Make offline booking. • Check and reply daily emails. • Achieve department target. • Handle cases after… Show more Operations Agent (B2B Online Booking System) , Jan 2020 – May 2020 • Daily check on the system. • Resolve cases with clients and hotels. • Review all info about the booking on the system • Review bookings with suppliers and hotels. • Follow up with travel agents for future bookings. • Update bookings with hotels confirmation number on daily bases. • Make offline booking. • Check and reply daily emails. • Achieve department target. • Handle cases after hours. Reservation Agent, Feb 2018 – Jan 2020 (Gulf customers) • Makes and confirms reservations for customers • Dealing with online suppliers ex.’TBO, DOTW, XML GTA, Tourico, Lots of Hotels, Hotelbeds, Stuba’ • Assisting and advising customers who may be choosing from a variety of travel options. • Making reservations for customers based on their various requirements and budgetary allowances. • Checking the availability of accommodation • Processing payments and sending confirmation details to customers. • Sorting out any issues that may arise with bookings or reservations. • Selling and promoting reservation services. • Answering any questions customers might have about the reservation process. • Up-selling • Providing support to customers who may need to amend or cancel a reservation. • Complete with hotels the reservation process • Service after selling Sales Agent, sept 2017 – Feb 2018 • Handling Gulf Customers • Call new customers to present the offers and packages • Maintain contact lists and follow up with customers to continue relationships • Managing specific customer’s accounts • Collaborate with colleagues in many different sectors • Negotiate prices and terms and prepare sales agreements Show less



CLTA English courses Center

• Receptionist

  • Oct 2016 - Jan 2017

  • Greet Students and visitors with a positive, helpful attitude. • Handling and answering the applicants inquires • Assisting Students in finding their way around the office. • Announcing Students as necessary. • Answering phones in a professional manner • Greet Students and visitors with a positive, helpful attitude. • Handling and answering the applicants inquires • Assisting Students in finding their way around the office. • Announcing Students as necessary. • Answering phones in a professional manner



Moon Light for Marketing

• Sales Agent

  • Jan 2015 - Jun 2015

  • Meet with customers to determine their specific needs, making suggestions and offer the chalets "time share " • Complete the reservation process with new customers • Meet with customers to determine their specific needs, making suggestions and offer the chalets "time share " • Complete the reservation process with new customers



Down Town Travel

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Reservations Agent

  • Jan 2014 - Mar 2014

  • Make Reservations • Provide Customer Service • Sell Additional Services and Upgrades • Give Directions and Advice • Maintain Records • Make Reservations • Provide Customer Service • Sell Additional Services and Upgrades • Give Directions and Advice • Maintain Records