Maria Mena Orozco

Customer Service Manager at Guestit
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Contact Information
us****@****om
(386) 825-5501
Location
Stockholm, Stockholm County, Sweden, SE

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5.0

/5.0
/ Based on 2 ratings
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Cathy Xiao Chen

Mary is a true professional when it comes to work. She takes everything in her stride and gives off an air of calm in every situation. She has a great sense of self and isn’t afraid to ask for help when it is needed. She is a pro at taking on feedback to continuously better herself.

Silvana Camacho Quintero

Maria de los Angles es una excelente profesional comprometida, responsable y apasionada con su trabajo.

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Experience

    • Sweden
    • Hospitality
    • 1 - 100 Employee
    • Customer Service Manager
      • May 2019 - Present

      o Manage the Customer Service and Operations teams o Communicate in a daily basis with Customer Service Agents, Cleaning and Maintenance teams regarding new bookings, properties changes, potential damages/malfunctions to address. o Interact with key company stakeholders and customers, to resolve inquiries/needs o Manage the Customer Service and Operations teams o Communicate in a daily basis with Customer Service Agents, Cleaning and Maintenance teams regarding new bookings, properties changes, potential damages/malfunctions to address. o Interact with key company stakeholders and customers, to resolve inquiries/needs

    • Program Coordinator
      • Nov 2014 - Aug 2017

      o Formulation and management of strategic projects for the access and permanence of education in the department of Magdalena o Support in the process of educational enrollments and other requirements of official colleges o Management of layoffs, pensions and other social benefits of teachers in the Region of Magdalena o Formulation and management of strategic projects for the access and permanence of education in the department of Magdalena o Support in the process of educational enrollments and other requirements of official colleges o Management of layoffs, pensions and other social benefits of teachers in the Region of Magdalena

    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Customer Business Assistant
      • Feb 2011 - Nov 2014

      o Execution of billing policies o Provide support to the commercial area o Coordinate the renewal process of policies and new business with insurance companies o Execution of billing policies o Provide support to the commercial area o Coordinate the renewal process of policies and new business with insurance companies

Education

  • Université Jean Moulin (Lyon III)
    Master in General management at IAE Lyon School of Management,, Business Administration and Management, General
  • Universidad del Norte
    Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
    2006 - 2012

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