Experience

O'Donnell/Snider Construction

• United States
• Construction
• 1 - 100 Employee

• Business Development Analyst

  • Apr 2022 - Present



CreditPoint Software

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development

  • Dec 2016 - Dec 2018

  • Developed relationships with prospective clients, while implementing account management strategies to create new opportunities with existing clients• Exposed prospective clients to the value of our offerings including developing of pricing, proposal models and conducted product software demonstrations for key decision-makers• Negotiated contract terms with clients and communicate terms to stakeholders• Partnered with team members across departments to create contract-winning proposals for prospective clients• Coordinated the end-to-end sales process



Love's Travel Stops

• United States
• Retail
• 100 - 200 Employee

• Client Management Lead

  • Jan 2016 - Oct 2016

  • Supervised client management coordinators • Developed training and marketing materials for coordinators to help reduce training time • Developed strategies to reduce unnecessary phone calls and emails to improve overall customer experience

• Client Management Coordinator

  • Jan 2015 - Dec 2015

  • Supported the operational needs of all Love's Express credit accounts to generate dependable clientele. Special focus Hispanic/Latino/Latinx consumer segment• Answered incoming calls addressing customer inquiries, solving problems and providing account information• Implemented initiatives to reduce cost by coordinating work between multiple departments• Designed training guides and trained over 200 customers

• Facilities Maintenance Administrative Assistant

  • Aug 2014 - Jan 2015

  • Improved communication and efficiency by providing support to different internal maintenance departments• Created detailed expense reports and requests for capital expenditures• Maintained internal accounts, monthly reports, cost analysis• Processed and controlled Facilities Maintenance invoices and statements• Handled incoming calls from vendors to address account payable inquiries



Endeavor Telecom

• Telecommunications
• 1 - 100 Employee

• Field Operations Coordinator

  • Jul 2013 - Jan 2014

  • Planned scheduling of field engineers according to customer needs• Monitored field engineers activities in order to ensure customer satisfaction• Maintained in-house management information system updated to provide real-time status of field engineers’ activities• Reacted to customer requests and resolved escalated customer issues • Planned scheduling of field engineers according to customer needs• Monitored field engineers activities in order to ensure customer satisfaction• Maintained in-house management information system updated to provide real-time status of field engineers’ activities• Reacted to customer requests and resolved escalated customer issues