Mariam Shokri
Customer Service Representative at Creative Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Diploma in Structural Design
British BoardMar, 2016- Nov, 2024
Experience
-
Creative Group
-
Egypt
-
Education Administration Programs
-
1 - 100 Employee
-
Customer Service Representative
-
Jan 2016 - Present
- Deal directly with customers either by telephone, electronically or face to face- Respond promptly to customer inquiries- Handle and resolve customer complaints- Obtain and evaluate all relevant information to handle product and service inquiries- Provide pricing and delivery information- Perform customer verification- Process orders, forms, applications and requests- Organize workflow to meet customer time frames- Direct requests and unresolved issues to the designated resource
-
-
Call Center Representative
-
Sep 2015 - Jan 2016
- Answer calls and respond to emails- Handle customer inquiries both telepathically and by email- Research required information using available resources- Manage and resolve customer complaints- Provide customers with product and service information- Enter new customer information into system- Update existing customer information - Complete call logs- Produce call reports- Follow up customer calls where necessary
-
-
Education
-
2011 - 2015
Future Academy
University, Tourism Studies
Community
