Experience

Lumeris

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Licensed Healthcare Advisor at Lumeris

  • Jul 2019 - Present



SOGEM (SOCIETE DE SERVICES ORGANISATION GESTION D'ESPACES ET MANIFESTATIONS)

• Bamako, Mali (West Africa)

• Help Desk Support

  • Oct 2017 - Jan 2018

  • Responded to clients seeking help either in person, over the phone, or by email. • Provided help desk support for incoming queries and issues related to computer systems, software, and hardware. • Walked customer through problem-solving process • Run diagnostic programs to resolve problems. • Installed, modified, and repaired computer hardware and software. • Responded to clients seeking help either in person, over the phone, or by email. • Provided help desk support for incoming queries and issues related to computer systems, software, and hardware. • Walked customer through problem-solving process • Run diagnostic programs to resolve problems. • Installed, modified, and repaired computer hardware and software.



NWLINKS - Univeristy of Minnesota, Crookston

• Crookston, Minnesota

• Help Desk End User Support Technician

  • Feb 2016 - Jan 2017

  • Provided end-user technological support for computer and video conferencing devices. • Assisted in discovery, research and resolution of technical issues. • Maintained help desk specific applications and assisted in refining procedures through testing and test calls. • Set up, deployed, and maintained end-user machines. • Monitored and responded phone and e-mail requests for technical support and scheduling. • Documented the problem, the action taken and the resolution in a ticket management system. Show less



University of Minnesota Crookston

• United States
• Higher Education
• 100 - 200 Employee

• 3D Lab Instructor Assistant

  • Aug 2015 - Jan 2016

  • Assisted lead teacher in conducting increased learning experience for students in assigned areas.• Prepared instructional materials, tutorials, and classroom displays.• Delivered lectures and lead discussions with students.• Conducted demonstrations to teach skills on how to build 3D simulation models.

• 3D Modeling Simulation Intern

  • Sep 2014 - Aug 2015

  • Managed and ran both 3D lab (Cave) and the Uclear lab.• Scheduled and conducted lab demonstrations to guests visiting UMC campus.• Assisted in UMC Science Fair, City Counsel campus visit, and various day camps.• Developed a “how to guide” for future interns and research projects.

• UMC Computer Help Desk

  • Sep 2012 - Aug 2015

  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Responded to queries for customers seeking help either in person, over the phone, or by email.• Run diagnostic programs to resolve problems.• Responsible for properly assigning all incidents to appropriate technical support staff through tickets or phone• Installed, modified, and repaired computer hardware and software.• Walked customer through problem-solving process.• Installed computer peripherals for users. Show less

• Virtual Immersion 3D Interactive Simulations Research

  • May 2014 - Aug 2014

  • Researched various methods on how to construct the 3D model and while also being able to implement Interactive Simulation to the model.• Identified the appropriate software to utilize according to the project goal, while also meeting the budget funds.• Utilized training models and various sources to gain knowledge for project.• Created bi-weekly reports with all findings, project progress, updates, and upcoming tasks to complete.• Communicated with colleagues to plan meetings, questions regarding the project, and incorporating reports. Show less



Crookston High School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Robotics Camp Coordinator & Camp Instructor

  • May 2014 - Jun 2014

  • In collaboration with the associate coordinators: o Assisted in pre-summer camp planning and organization. o Inventoried all supplies and set up for camp. o Planned and develop camp program and schedules for all camp actives. o Took daily attendance of campers. o Participated in all camp actives. • Communications: o Consulted with parent when required. o Contributed to staff meetings o Checked in daily with Associate Coordinators Show less