Business Development Trainer

• Aug 2022 - Present

•Conduct skills gap analyses to identify areas of improvement.•Design training curricula within time.•Produce physical and digital educational material (e.g. videos and case studies)•Onboard new salespeople.• Coordinate individual and team performance review sessions to discuss strengthsand weaknesses•Monitor sales objectives and results.•Collect feedback from trainees and managers about the training.•Report on the impact of training programs (e.g. sales achieved)•Maintain updated records of training material, and curricula.

Training Specialist

• Jun 2021 - Sep 2022

• Teaching and Coaching groups or multiple customers, Tempo Staff, and Promoters about new Tempo product features.• Creating content explaining and demonstrating the products for staff and customers• Understanding their needs, skill levels, and goals makes sure that they learn from my sessions and training style by using a very approachable, unique, and creative way.• Supports team members and promoters to acquire basic and advanced skills they need using my knowledge of current products not only about Tempo product features but also competitors.• Facilitate new hire training.• Administer and grade new hire performance and prepare action reports accordingly.• Deliver appropriate coaching and training to address performance or to upgrade skills.• Determine training needs based on business objectives and individual development.

Training Specialist

• Nov 2019 - May 2021

● Training Claims Department associates with Customer Service Representatives, and new hires on all aspects of company policies, procedures, and processing in business systems.● Training new hires to respond to and resolve customers' inbound phone inquiries promptly and efficiently within the service requirements of the department.● Coordinating technical training events; growing overall product knowledge.● Holding training classes for new and current employees on software, customer service skills, promotions, and products.● Supervising the call center floor and taking any calls from customers who want to speak to a supervisor and assisting employees with any questions.● Performing training in a classroom setting and as live calls to transition students to their assigned teams.● Consulting with Line Managers and Team Leaders to identify and address training needs.● Measuring and reporting the effectiveness of training by administering tests and evaluations.● Attending quality calibration sessions with Supervisors and Quality Control.● Holding weekly meetings to discuss customer service and call statistics - devised performance plans if necessary.● Coordinating with IT to troubleshoot and escalate system issues.

Account Advisor

• May 2019 - Nov 2019

Telesales Team Lead

• Jan 2017 - May 2019

Art Teacher

• May 2015 - Apr 2016