Experience

Pesa ( Formerly Pesapeer)

• Canada
• Financial Services
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2023 - Present

  Addressing customer inquiries and concerns in a timely manner. Interacting with customers via different communication channels. Recognizing and resolving customer concerns. Offering feedback on the effectiveness of the customer service procedures. Collaborating and communicating with Operations and Engineering teams as required. Ensuring customer satisfaction by providing professional support. Addressing customer inquiries and concerns in a timely manner. Interacting with customers via different communication channels. Recognizing and resolving customer concerns. Offering feedback on the effectiveness of the customer service procedures. Collaborating and communicating with Operations and Engineering teams as required. Ensuring customer satisfaction by providing professional support.



Freelance

• Social Media Manager

  • Jun 2021 - Present

  Develop, edit, and publish content for all of the brand's social media pages. Maintaining brand innovation and staying up to date on the latest social media trends. Design pictures and edit videos to be posted on brand’s social media platforms. Monitor brand mentions across all social media platforms and respond to reader comments on articles and messages. Develop, edit, and publish content for all of the brand's social media pages. Maintaining brand innovation and staying up to date on the latest social media trends. Design pictures and edit videos to be posted on brand’s social media platforms. Monitor brand mentions across all social media platforms and respond to reader comments on articles and messages.



Newedge

• France
• Financial Services
• 400 - 500 Employee

• Customer Service Representative

  • Jan 2020 - May 2021

  Handle customer inquiries, billing questions, payment extension and service requests. Advised customers on repayment of loans by walking them through assessing their individual circumstances and advising them on the best loan repayment or by facilitating a payment plan, which in turn lead to an increased rate loan repayment an ensured customer satisfaction. Resolved an average of 600 inquiries and concerns weekly and consistently met performance benchmarks in all areas (Speed, accuracy and volume). Show less



Beans

• United States
• Marketing Services
• 1 - 100 Employee

• Customer Service Representative Intern

  • Jun 2019 - Jul 2019

  Responsible for attending to customer requests and complaints. Writing documentations and articles for the company’s website. Assisting the technical team in User Acceptance tests for new features for applications developed by the software development team. Responsible for attending to customer requests and complaints. Writing documentations and articles for the company’s website. Assisting the technical team in User Acceptance tests for new features for applications developed by the software development team.



National Youth Service Corps

• 700 & Above Employee

• English Language Teacher

  • Oct 2015 - Sep 2016

  Responsible for preparation of lesson notes weekly for teaching and other duties as delegated by the Principal and other Staffs. Assisted the principal of the school to plan account on school expenses made. Taught the Grade 8 students English Language Classes. Responsible for preparation of lesson notes weekly for teaching and other duties as delegated by the Principal and other Staffs. Assisted the principal of the school to plan account on school expenses made. Taught the Grade 8 students English Language Classes.



Lagos Traffic Radio

• Ikeja, Lagos

• Internship

  • Aug 2014 - Oct 2014

  Sourced for National news, Traffic news updates business news and sports news. Edited various news stories for onward dispatch to the editor. Carried out Voxpopuli by engaging members of the public for an interview. Generated script for news headline, bulletins and other reports. Sourced for National news, Traffic news updates business news and sports news. Edited various news stories for onward dispatch to the editor. Carried out Voxpopuli by engaging members of the public for an interview. Generated script for news headline, bulletins and other reports.



Core TV

• Lagos, Nigeria

• Internship

  • Jul 2014 - Jul 2014

  Kept abreast of news update to be added in the news headline scroll bar. Edited various news stories for onward dispatch to the editor. Involved in pre recording of Voiceovers. Kept abreast of news update to be added in the news headline scroll bar. Edited various news stories for onward dispatch to the editor. Involved in pre recording of Voiceovers.