Experience

City Bank

• Bangladesh
• Banking
• 700 & Above Employee

• Assistant Officer (Customer Service)

  • Sep 2023 - Present

  In my role as an Assistant Customer Service Officer at The City Bank Limited from September 2023 to the present, I have been instrumental in optimizing various banking operations: Efficient Account Opening: Streamlined and expedited the account opening process, enhancing the customer experience. Chequebook Management: Successfully managed the issuance of chequebooks, ensuring timely delivery and accuracy. Account Revival: Revived dormant accounts, facilitating their seamless operation and contributing to increased activity. Swift RTGS Transfers: Executed RTGS transfers promptly and efficiently, facilitating quick and secure fund transfers for customers. Comprehensive Account Maintenance: Conducted diverse tasks related to account maintenance, ensuring the accuracy and reliability of customer accounts. Customer-Centric Resolution: Responsively addressed and resolved customer inquiries and complaints, maintaining high levels of customer satisfaction. Product Knowledge: Maintained up-to-date knowledge of product features and associated fees, ensuring customers receive accurate information. Cheque Transfer Oversight: Overseeing cheque transfer activities to guarantee smooth and error-free transactions. KPI Excellence: Consistently met and exceeded Key Performance Indicators (KPIs) in managing the account closure process, contributing to the bank's success and growth. Show less



BT Shipping

• Bangladesh
• Truck Transportation
• 1 - 100 Employee

• Account and Payroll Executive

  • Jun 2023 - Aug 2023

  Overview:As an Account and Payroll Executive at BT Shipping Line, I excel in managing a diverse range of responsibilities, including accounting, banking operations, accounts receivables, accounts payables, office services, and client communication. Additionally, I contribute to HR operations by exclusively managing payrolls and overtimes. I ensure accurate record-keeping for seamless financial transactions. Expertise in day-to-day accounting, invoice prep, payment follow-ups, and effective client/vendor communication. Elevate customer service through strong relationships.Key Responsibilities:Efficiently manage accounting, banking, accounts receivables (AR), accounts payables (AP), and office services.Exclusive payroll handling, ensuring accuracy and timeliness.Maintain meticulous records for minimized discrepancies.Skillfully prepare and manage invoices for streamlined billing.Expertly track and manage payment follow-ups.Foster effective client and vendor communication.Elevate customer service through strong relationships.Achievements:Seamless Financial Operations: Received recognition for managing diverse responsibilities efficiently, contributing to the organization's smooth financial operations.Precise Payroll Management: Earned praise for ensuring accurate and on-time payments, enhancing employee satisfaction.Skills Developed:Honed skills in accounting, banking operations, payroll management, and exceptional client communication.Effective multitasking and managing complex financial tasks.Strong relationship-building with clients and vendors.Conclusion:Accomplished Account & Payroll Executive at BT Shipping Line, adept in accounting, payroll, and client communication. Dedicated to accuracy and client relationships, poised to contribute significantly to the organization's success. Eager to make a positive impact in financial management and customer service. Show less

• Account Executive

  • Jun 2023 - Jun 2023

  Overview:As an Account Executive at BT Shipping Line, I excel in managing accounting, banking operations, and client communication. My key focus lies in ensuring precise record-keeping of vouchers, invoices, and payments, guaranteeing smooth financial transactions. Handling day-to-day accounting tasks, including invoice preparation, payment follow-ups, and banking-related activities, is part of my expertise. My commitment to effective communication fosters strong relationships with clients and vendors, elevating the level of customer service provided.Key Responsibilities:Efficiently oversee accounting, maintaining accurate records of vouchers, invoices, and payments.Handle banking operations, ensuring seamless financial transactions and adherence to procedures.Foster effective client communication, providing exceptional service.Skilled in invoice preparation, streamlining billing processes.Expertly manage payment follow-ups for timely transactions.Maintain strong vendor communication for smooth interactions.Achievements:Consistently Ensured Precise Accounting: Received recognition for maintaining meticulous records, minimizing discrepancies in financial documentation.Enhanced Customer Relations: Earned praise for exceptional client communication, leading to improved client satisfaction and loyalty.Skills Developed:My role as an Account Executive has honed my skills in accounting, banking operations, and client communication. I have developed the ability to multitask efficiently, manage complex financial tasks, and maintain fruitful relationships with clients and vendors.Conclusion:Dedicated to accuracy and client relationships, poised to drive organization's success. Eager to make a positive impact in financial management and customer service. Show less



IPDC Finance

• Bangladesh
• Investment Banking
• 500 - 600 Employee

• Business Development Officer

  • Sep 2022 - Jun 2023

  Overview: Result-driven Trainee Business Dev. Officer | IPDC Finance Ltd., a Non Bank Financial Institution Pivotal in driving growth, surpassing sales targets for liability products. Focused on deposit collection amidst competition from traditional banks. Proactively engaged potential clients through market research. Key Responsibilities: Drove Market Penetration: Conducted in-depth research, identifying potential clients and unexplored opportunities in the assigned territory. Achieved Sales Targets: Utilized a proactive, customer-centric approach to excel in liability product sales, with a focus on deposit collection. Fostered Customer Relationships: Nurtured strong connections with existing and potential customers, ensuring exceptional service. Implemented Lead Generation: Executed effective strategies, expanding the customer base and enhancing business prospects. Delivered Tailored Solutions: Identified individual client needs, providing customized financial solutions. Deep Product Knowledge: Gained expertise in IPDC Finance Limited's diverse product offerings, effectively communicating their benefits. Monitored Market Insights: Stayed informed on industry trends, competitors, and customer preferences. Skills Developed: During my tenure as a Trainee Business Development Officer, I honed my expertise in market analysis, sales strategies, and maintaining a customer-centric approach. My communication skills, product knowledge, and ability to provide tailored solutions to diverse clients were greatly enhanced. Conclusion: My experience as a Trainee Business Development Officer at IPDC Finance Limited exemplified my ability to drive business success and excel in a highly competitive market environment. Fueled by valuable skills and unwavering dedication, I am enthusiastic about making significant contributions to the growth and prosperity of any organization. I am eager to leverage my expertise in the dynamic field to create a lasting impact. Show less



Steel-X Group of Companies

• United Arab Emirates
• Construction
• 1 - 100 Employee

• Human Resources Officer & Executive Aide

  • Sep 2019 - Aug 2022

  Overview: As the HR Officer & Executive Aide at Steel-X Contracting Co. LLC, I was a key member of the HR team, reporting directly to the CEO. My role involved overseeing HR functions, collaborating with the Head of HR, and providing executive support. Amid the global pandemic, I played a crucial role in ensuring the company's sustained success and stability through efficient HR decision-making. Responsibilities: Managed HR functions: Recruitment, employee relations, performance, talent development, and legal compliance. Streamlined workforce: Oversaw headcount reduction with employee settlement negotiations. Spearheaded recruitment: Attracted top talent to maintain operational efficiency. Restructured departments: Successfully outsourced the Erection team for enhanced performance. Ensured legal compliance: Aligned HR practices with local laws, collaborating with the legal team. Crisis management: Strategically managed projects during the pandemic, resulting in significant cost savings. Achievements: Successfully managed HR operations during a challenging period, earning notable appreciation and recognition. Resultant substantial cost savings for the company were achieved without any major disruptions. Skillfully navigated a highly competitive international job opening with over 500 applicants. Consequently, I was offered an on-site position, which I gracefully declined due to personal and family reasons. Skills Developed: Proven expertise in crisis management, negotiation, recruitment, talent development, and HR strategy. My experience as at Steel-X equipped me with robust capabilities in handling diverse HR challenges. Conclusion: My 3-year limited contract tenure as HR Officer & Executive Aide at Steel-X exemplifies my ability to drive HR success. Prepared for new challenges, I aspire to contribute significantly to an organization's growth and success, leveraging my enriched skill set and experience. I am eager to make a positive impact on the HR landscape. Show less