Mariam Ajiboye

Facebook Group Manager at Vantage Migration
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Istifanus Sarki

Mariam is an enthusiastic learner, passionate about improving herself and learning new skills. She has a knack for excellence. In her own words, ''It's either done well or it's not done at all.'' Having worked together on a couple of projects, I can vouch for her commitment, and skills which are noteworthy. Her drive for results is second to none. Any company would be lucky to have Mariam on their payroll.

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Credentials

  • Digital Marketing Certified
    HubSpot Academy
    Sep, 2022
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google Digital Garage
    Sep, 2022
    - Nov, 2024
  • Soft Skill Training
    Jobberman Nigeria
    Aug, 2021
    - Nov, 2024
  • Customer Service Relationship Management
    Formazionne Business School
    Aug, 2018
    - Nov, 2024
  • Project Management Professional (PMP)
    Formazionne Business School
    Aug, 2018
    - Nov, 2024

Experience

    • Education Administration Programs
    • 1 - 100 Employee
    • Facebook Group Manager
      • Jul 2022 - Present

      • Responded to enquiries from students on the Facebook group in a timely fashion. • Facilitated google meet calls with team members on a weekly basis. • Worked alongside team managers to ensure successful Facebook weekly live session interactions with students. • Responded to enquiries from students on the Facebook group in a timely fashion. • Facilitated google meet calls with team members on a weekly basis. • Worked alongside team managers to ensure successful Facebook weekly live session interactions with students.

    • Nigeria
    • Advertising Services
    • 700 & Above Employee
    • Affiliate Marketer
      • Jan 2022 - Jun 2022

      • Responsible for attracting qualified leads from Facebook and converting them to buyers on Whatsapp. • Worked closely with a team of Affiliate marketers to convert leads and close a minimum of 10 sales weekly. • Handled customer complaints and objections effectively. • Responsible for attracting qualified leads from Facebook and converting them to buyers on Whatsapp. • Worked closely with a team of Affiliate marketers to convert leads and close a minimum of 10 sales weekly. • Handled customer complaints and objections effectively.

  • BAF Fashion
    • Lagos, Nigeria
    • Customer Service Representative
      • Jul 2021 - Jan 2022

      • In charge of attending to customers enquiries as well as processing orders and transactions on Instagram. • I handled customer complaints, provided suitable solutions and alternatives within the time limits; followed up to ensure resolution. • Successfully resolved an average of 350 enquiries monthly as well as processed a minimum of 300 product orders monthly. • Cross trained and provided back up for other customer service representatives when needed. • In charge of attending to customers enquiries as well as processing orders and transactions on Instagram. • I handled customer complaints, provided suitable solutions and alternatives within the time limits; followed up to ensure resolution. • Successfully resolved an average of 350 enquiries monthly as well as processed a minimum of 300 product orders monthly. • Cross trained and provided back up for other customer service representatives when needed.

    • Sales Representative
      • Jun 2019 - Jul 2021

      • Maintained an excellent day to day interpersonal relationship that increased customer base from 10% to nearly 50% in a 6 months interval. • Successfully placated clients who come prepared for a fight due to unsatisfied service, made them leave happy and satisfied. • Supplied management with reports on customer needs, problems, competitive activities, and potential for new products and services. • Maintained an excellent day to day interpersonal relationship that increased customer base from 10% to nearly 50% in a 6 months interval. • Successfully placated clients who come prepared for a fight due to unsatisfied service, made them leave happy and satisfied. • Supplied management with reports on customer needs, problems, competitive activities, and potential for new products and services.

Education

  • Obafemi Awolowo University
    Bachelor of Arts - BA, English Language
    2012 - 2017

Community

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