CEO and Founder

• Sep 2023 - Present

WE BELIEVE in the value of lifelong learning and continuous personal development. Organizations are full of great employees who want to leave an impact in the world through their work and in their personal lives. I founded Knowledge Career Experts, LLC to help individuals and organizations cultivate a culture of inclusivity through lifelong learning. WE BELIEVE in the value of lifelong learning and continuous personal development. Organizations are full of great employees who want to leave an impact in the world through their work and in their personal lives. I founded Knowledge Career Experts, LLC to help individuals and organizations cultivate a culture of inclusivity through lifelong learning.

Organizational Development Consultant

• Jun 2023 - Present

Collaborating with our leaders and stakeholders to align the Service Express leadership and development initiatives with our business goals and drive continued growth. Collaborating with our leaders and stakeholders to align the Service Express leadership and development initiatives with our business goals and drive continued growth.

Mentor in Talent Development

• Sep 2020 - Present

Mentor helping to develop team members find the passion and career paths. Mentor helping to develop team members find the passion and career paths.

Capital Markets Post Closing Training Team Leader

• Aug 2020 - Jun 2023

Built the vision and strategy for new company initiatives, Training Program and Leadership Development Program, to support the entire life cycle for over 1000 employees. Responsible for multiple projects, creating alignment with the organization through partnership and resourcefulness while managing a 6-person team.• Serves as trustworthy learning and development partner committed to building and leading an inclusive workplace; providing solutions across the organization and to our external partners to ensure team member and leadership engagement using data and metrics to determine best recommendations for employee growth. • Built effective relationships with company leaders, including the Chief Learning Officer, to ensure all learning and development initiatives are aligned across the organization.• Implemented a training program where employees have developed the skills of their jobs by over 20%.• Used recruitment strategies in partnership with recruitment team to hire in diverse group of candidates for training program. • Collected data and utilized agile methods to motivate team to strategically accomplish their goals and adapt to a continuously changing environment. Show less

Capital Markets-Post Closing Trainer

• Jan 2020 - Aug 2020

Responsible for curriculum development and training delivery using Adult Learning Theories. Utilized needs assessment process to discover what development opportunities should be available to team members and leaders. • Nominated as Collaborator of the Year for entire business area/department.• Collaborated with stakeholders to help design, coordinate, track, and measure business area training initiatives for upskilling and closing of competency gaps.• Created clear, accurate, and visually appealing computer-based-training, hybrid/virtual training, and in-person training using DEI best practices. Show less

THAW Power Forward Advisory Council Member

• Oct 2021 - Dec 2022

Team Leader (Supervisor) in Service Quality Department

• Apr 2017 - Jan 2020

Responsible for staffing, developing, and leading more than 20 quality control employees both onsite and virtually and managing the customer service quality program for over 500 employees in customer support call centers. • Collaborated with labor and union reps to provide coaching & development to team members and handle complex human resource issues dealing with the master labor agreement and the company’s policies and procedures. • Administered annual performance reviews and created professional development plans for all team members, while maintaining a 90% schedule adherence rate. • Served as Continuing Education Chairperson for Employee Resource Group as part as overall DEI strategy for National Management Association. Show less

Lead Corporate Trainer

• Sep 2015 - Apr 2017

Responsible for the facilitation of in person and virtual role specific, upskilling, compliance, DEI, and onboarding training in Michigan, Texas, Florida, and remotely. Improved the performance of over 200 employees to ensure effective customer experience and company culture integration to lead company’s major transitional business change of vendor partner. • Designed training material to help employees increase their knowledge of skills and build an effective team. • Researched new and latest techniques of inclusion to create diversity training process. • Developed, controlled, and analyzed training documentation for supervisory staff from all departments to guarantee overall efficiency of practices across the organization. Show less

Teller

• Jun 2008 - May 2010

• Conducted monetary transactions, including withdrawals, deposits and transfers. • Balanced and budgeted a teller drawer of over $5,000 at one time. • Showed a good customer service attitude while serving several customers at once • Conducted monetary transactions, including withdrawals, deposits and transfers. • Balanced and budgeted a teller drawer of over $5,000 at one time. • Showed a good customer service attitude while serving several customers at once