Mariah Cote
Cost Coordinator at Border States- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Building Customer Loyalty
LinkedInNov, 2016- Sep, 2024 -
Customer Service over the Phone
LinkedInNov, 2016- Sep, 2024 -
Working with Upset Customers
LinkedInNov, 2016- Sep, 2024 -
TIPS Certified
Tips AlcoholJun, 2019- Sep, 2024
Experience
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Border States
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United States
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Telecommunications
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Cost Coordinator
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Nov 2021 - Present
• Executes and analyzes various reports in SAP to support cost confidence and price validation• Leads the acquisition, analysis, implementation, and management of material costs within the SAP system•Reviews price changes from vendor for assigned lines to understand impacts.•Identifies cost negotiation opportunities and evaluates impacts of newly negotiated costs on sell price strategy.
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Customer Service Representative
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Aug 2019 - Nov 2021
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required. • Provides timely follow-up on customer technical inquiries and requests. • Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. • Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis. • Ability to quickly learn electrical systems and SAP Software. Show less
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Hilton Garden Inn
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United States
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Hospitality
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700 & Above Employee
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Sales and Catering Manager, Assistant Front Office Manager
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Apr 2019 - Oct 2019
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue • Closes sales by collecting client deposit and signed contract • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events • Gain and maintain an understanding of the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and sell against them • Represent sales department at staff meetings and city events • Complete audit procedures, as needed • Process all payment types, vouchers, paid-outs, and charges • Recruit, interview and train team members • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. Show less
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ANGUS BURGER JOINT LTD
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United Kingdom
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Restaurants
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Restaurant Server
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Jun 2018 - Apr 2019
•Responsible for positive guest interactions while serving guests in a friendly and efficient manner. •Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies. •Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc. •Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests. •Perform basic cleaning tasks as needed or directed by supervisor. •Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return. Show less
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Kinseth Hospitality Companies
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United States
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Hospitality
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100 - 200 Employee
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Catering Sales Manager for Hilton Garden Inn
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Nov 2017 - Apr 2019
•Responsible for soliciting, negotiating, and booking new/repeat business by outside sales calls, prospect calls, site visits, mailings and networking. •Initiate verbal and written communication by banquet event order and other departmental documents required. • Manage the Banquet Captain and servers to ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy •Developed menu selections and pricing within client budget restrictions. •Provided on-site direction of meeting and catering logistics to managers, departments and team members responsible for event execution. •Oversaw master account bills, insured correct charges, collected payment, and closed accounts. •Performed Manager on Duty tasks and additional office coverage when necessary. •Proficient in hotel SalesPro and socialtables. •Leader of BrightHearted huddles. Engaging all of the staff on how to better guest experience, updates on Hilton initiatives (Clean the World, Global Week, etc), and team building. •Attended Bridal shows, Chamber events, leadership conference, sales training classes, a marketing class, and volunteer events. Show less
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Younes Hospitality
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United States
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Hospitality
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1 - 100 Employee
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Banquet Manager for Younes Conference Center
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May 2017 - Oct 2017
•Organized appropriate and timely set up of all function and meetings•Provided guests with exceptional service•Read and understood banquet event orders•Monitor and develop team members to ensure that they know what their specific work duties are•Oversee and assist in the setup of banquet rooms including placement of linen, silver, and glassware
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Intern
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Jan 2017 - May 2017
•Interned between the hotel industry and catering sales industry.•Trained on Delphi.
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Front Desk at Hampton by Hilton
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May 2015 - May 2017
•Greet guests as they arrive and depart.•Take reservations over the telephone and in person.•Handle guest check-ins and check-outs appropriately.•Answer questions regarding the hotel's services.•Provide suggestions or resolve any complaints.•Provide guests with directions around the hotel and local area.•Balance cash at the end of the shift.•Hands-on experience in setting up breakfast area and maintaining food and supplies
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Bridal Images
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United States
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Retail Apparel and Fashion
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Sales Associate
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May 2014 - May 2016
•Friendly, energetic, team player and service oriented personality •Thoroughly understand the items being sold. •Provide assistance to all customers and provide them with efficient knowledge about the items. •Applied creativity in matching bridal dresses with accessories •Continually update the social media sites in discounted items, new items, and special promotions and events. •Maintain professional relationships with customers through the store and bridal shows. •Friendly, energetic, team player and service oriented personality •Thoroughly understand the items being sold. •Provide assistance to all customers and provide them with efficient knowledge about the items. •Applied creativity in matching bridal dresses with accessories •Continually update the social media sites in discounted items, new items, and special promotions and events. •Maintain professional relationships with customers through the store and bridal shows.
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Sales Associate
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Aug 2013 - May 2015
•Establish and maintain a high level of customer service. •Acquire product knowledge of items sold and needs of college bookstore. •Perform functions related to cashiering such as: operating cash register and credit card machine; assist customers; answer telephones and customer service questions; and handle returns and complaints. •Assist in the process of all bookstore sales, including walk-ins, phone sales, and website sales. •Assist in designing and purchasing of clothing items. •Maintained social media account containing posts about new items and sales. Show less
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Runza
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United States
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1 - 100 Employee
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Supervisor
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Apr 2010 - Jan 2015
Maintained high standards of customer service during high-volume, fast-paced operations. Followed procedures for safe food preparation, assembly, and presentation. Communicated clearly and positively with coworkers and management. Resolved complaints promptly and professionally Balanced end of the day reports. Maintained high standards of customer service during high-volume, fast-paced operations. Followed procedures for safe food preparation, assembly, and presentation. Communicated clearly and positively with coworkers and management. Resolved complaints promptly and professionally Balanced end of the day reports.
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Education
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2015 - 2017
University of Nebraska at Kearney
Bachelor’s Degree, Recreation, Park, and Tourism Management -
2013 - 2015
Fort Hays State University
Tourism and Hospitalitiy Management
Community
