Experience

Commodore Perry Estate, Auberge Resorts Collection
• United States
• Hospitality
• 1 - 100 Employee
• Remote Reservation Sales Agent

  • May 2023 - Present

Primland, Auberge Resorts Collection
• United States
• Hospitality
• 1 - 100 Employee
• Accounts Payable Payroll Manager

  • Aug 2021 - Apr 2023


Primland

• United States
• Hospitality
• 1 - 100 Employee

• Accounting Clerk and Accounts Payable

  • Sep 2018 - Aug 2021

• Purchasing and Accounting Clerk

  • Jun 2016 - Sep 2018


DoubleTree by Hilton Savannah airport
• Front Office Manager

  • Nov 2015 - May 2016


Hilton Garden Inn and Hampton Inn & Suites Savannah Midtown

• Front Office Manager (Dual Properties)

  • Dec 2014 - Nov 2015

  *Code invoices and submit them for payment for two hotels *Payroll and scheduling for two hotels *Funds control for two hotels *Answer Guest Assistance and SALT complaints for two hotels *Order supplies for the Pantry and Suite Shop and office supplies for two hotels *Greet and register guests *Answer inquiries pertaining to hotel policies and services, and resolve guest's complaints *Monitor the revenue activity for two hotels *Collect payments and record data pertaining to funds and expenditures *Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures *Interview and hire applicants *Prepare required paperwork pertaining to departmental functions *Assign duties to workers and schedule shifts *Show, rent or assign accommodations *Open mail and distribute to guests or management, posting checks when delivered *End of Month paperwork for the corporate office *Answer questions regarding locations for eating and entertainment *Develop and implement policies and procedures for the operation of a department for two hotels. *Keep track of inventory for the Suite Shop and Pantry for two hotels. Show less



DoubleTree by Hilton Savannah Historic District

• Front Office Manager

  • Feb 2013 - Dec 2014

  *Greet and register guests *Answer inquiries pertaining to hotel policies and services, and resolve guest's complaints *Train staff members *Payroll and scheduling *Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures *Coordinate front-office activities of hotels, and resolve problems *Collect payments and record data pertaining to funds and expenditures *Interview and hire applicants *Prepare required paperwork pertaining to departmental functions *Confer and cooperate with other managers to ensure coordination of hotel activities *Assign duties to workers and schedule shifts *Show, rent or assign accommodations *Arrange telephone answering services, deliver mail and packages or answer questions regarding locations for eating and entertainment *Develop and implement policies and procedures for the operation of a department or establishment *Answer Guest Assistance and SALT complaints *Code invoices Show less



DoubleTree by Hilton Historic Savannah

• Guest Services Manager

  • Jul 2010 - Feb 2013

  *Greet, register and assign rooms to guests of the hotel *Verify guests' credit and establish how the customer will pay for the accommodation *Contact housekeeping or maintenance staff when guests report problems *Make and confirm reservations *Issue rooms keys and escort instructions to bellmen *Keep records of rooms availability and guests' accounts, manually or using computers. *Post charges, such as those for rooms, food, liquor or telephone calls, to ledgers manually or by using computers *Compute bills, collect payments and make change for guests *Review accounts and charges with guests during the check out process *Transmit and receive messages, using telephones or telephone switchboards *Advise housekeeping staff when rooms have been vacated and are ready for cleaning *Answer inquiries pertaining to hotels services, guest registration and travel directions or make recommendations regarding shopping, dining or entertainment *Deposit guests' valuables in hotel safes or safe-deposit boxes *Clean and maintain lobby and common areas, such as restocking supplies *Arrange tours, taxis or restaurant reservations for guest's *Plan, schedule or supervise the work of other employees *Code invoices and submit them for payment *Order supplies for the pantry and office supplies Show less

• Guest Service Agent

  • Aug 2009 - Jul 2010

  *Greet and register guests *Verify guests' credit and establish how the customer will pay for the accommodation *Contact housekeeping or maintenance staff when guests report problems *Make and confirm reservations *Issue rooms keys and escort instructions to bellmen *Perform bookkeeping activities, such as balancing accounts and conducting nightly audits *Post charges, such as those for rooms, food, liquor or telephone calls, to ledgers manually or by using computers *Record guest comments or complaints, referring guests to managers as necessary *Review accounts and charges with guests during the check out process *Transmit and receive messages, using telephones or telephone switchboards *Advise housekeeping staff when rooms have been vacated and are ready for cleaning *Answer inquiries pertaining to hotels services, guest registration and travel directions or make recommendations regarding shopping, dining or entertainment *Deposit guests' valuables in hotel safes or safe-deposit boxes *Clean and maintain lobby and common areas, such as restocking supplies *Arrange tours, taxis or restaurant reservations for guest's *Date-stamp, sort and rack incoming mail and messages Show less