Experience

SimplyAgree

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Analyst

  • Sep 2022 - Present



PandaDoc

• United States
• Software Development
• 700 & Above Employee

• Customer Support Associate

  • Sep 2021 - Aug 2022

  • Exceeded required case volume of 20/day while surpassing minimum CSAT of 90% by 7+ points • Resolved customer product questions and issues via Zendesk tickets & chat, including screenshare and video, troubleshooting complex workflows and basic API questions • Served as primary trainer and onboarding buddy for new team members; contributed to learning material development • Supported various integrations including Salesforce.com, HubSpot, Pipedrive, and Zapier • Clarified customer feedback, feature requests, and bug reports before escalating to appropriate teams – Tier 2 support, Billing, Sales, Account Team, etc. Show less



Baremetrics

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Community Manager

  • Apr 2021 - Sep 2021

  • Hosted community calls and took notes • First point of contact for clients for billing, admin, and general questions • Created documentation around processes and onboarding • Sourced new speakers for our community • Managed logistics for speakers and internal teams • Hosted community calls and took notes • First point of contact for clients for billing, admin, and general questions • Created documentation around processes and onboarding • Sourced new speakers for our community • Managed logistics for speakers and internal teams



Cleveland Physical Therapy Associates

• Shelby, North Carolina, United States

• PRN Physical Therapy Technician

  • May 2019 - Aug 2019

  • Supervised and assisted patients with rehabilitation exercises. • Performed administrative tasks. • Kept the facility clean throughout the day. • Assisted physical therapists in any way requested. • Supervised and assisted patients with rehabilitation exercises. • Performed administrative tasks. • Kept the facility clean throughout the day. • Assisted physical therapists in any way requested.



Mad Mockingbird Farm

• Shelby, North Carolina, United States

• Farm Hand

  • May 2012 - Jul 2018

  • Milked cows • Made cheese • Helped build, plant and maintain gardens • Processed meat chickens • Fed the critters • Mowed and helped with general maintenance • Milked cows • Made cheese • Helped build, plant and maintain gardens • Processed meat chickens • Fed the critters • Mowed and helped with general maintenance



Self-Employed

• Caregiver

  • Mar 2016 - Mar 2017

  Primary caregiver for a relative with stage 3 cancer. Primary caregiver for a relative with stage 3 cancer.