Experience

Zonta International

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Membership Department and Database Manager

  • May 2022 - Present

  Oak Brook, Illinois, United States

• Membership Coordinator

  • Feb 2020 - May 2022

  Oak Brook, Illinois, United States

• Membership Senior Associate

  • May 2018 - Feb 2020

  Oak Brook, Illinois ● Improved and implemented voting body credentialing system for ~1300 voters and provided onsite member support at 2018 international convention held in Yokohama, Japan. ● Wrote SOPs for each on-the-job process I handle as well as communications templates for staff to improve language barriers and professionalism. ● Conduct research and write presentations for the Board of Directors and relevant committees for expansion of clubs and memberships into new countries. ● Maintain… Show more ● Improved and implemented voting body credentialing system for ~1300 voters and provided onsite member support at 2018 international convention held in Yokohama, Japan. ● Wrote SOPs for each on-the-job process I handle as well as communications templates for staff to improve language barriers and professionalism. ● Conduct research and write presentations for the Board of Directors and relevant committees for expansion of clubs and memberships into new countries. ● Maintain databases for SharePoint, Microsoft Excel and Access, and iMIS database systems, using source materials. ● Process dues for 1,000+ international clubs and provide customer-facing communication and support to volunteers, clubs and members using Microsoft Word, Excel and Outlook, as well as created, implemented and maintain new inventory system.

• Operations Associate

  • Oct 2016 - May 2018

  Oak Brook, IL ● Maintained databases for SharePoint, Microsoft Excel and Access, and iMIS database systems, using source materials. ● Processed dues for 1,000+ international clubs and provide customer-facing communication and support to volunteers, clubs and members using Microsoft Word, Excel and Outlook. ● Created, implemented and maintain new inventory system. ● Provided award and scholarship management support and create and maintain award and scholarship records. ● Handled United Nations… Show more ● Maintained databases for SharePoint, Microsoft Excel and Access, and iMIS database systems, using source materials. ● Processed dues for 1,000+ international clubs and provide customer-facing communication and support to volunteers, clubs and members using Microsoft Word, Excel and Outlook. ● Created, implemented and maintain new inventory system. ● Provided award and scholarship management support and create and maintain award and scholarship records. ● Handled United Nations representative accreditation and approval, as a UN consultative NGO.

• Membership Assistant (Temporary Position)

  • Apr 2016 - Oct 2016

  Oak Brook, IL ● Maintained databases for the membership department using SharePoint, Microsoft Excel, and iMIS database system. ● Processed dues for 1,000+ international clubs and handle communication to clubs and members using Microsoft Word, Excel and Outlook. ● Provided customer support to members, and assisted as needed for special projects and deadlines. ● Created and maintained records and files according to best practices.



Fox and Quill Studio

• Owner

  • Jan 2015 - Present

  Chicago, IL



The University of Chicago

• United States
• Education Administration Programs

• Payroll Coordinator

  • Nov 2014 - Jun 2015

  Chicago, Illinois ● Assisted the foreign tax analyst in research, data collection and tracking, and notifications and customer support for all foreign citizens employed by the University of Chicago. ● Fact checked and approved payment requests for university payroll to students, foreign citizens, and independent contractors using the University of Chicago Mainframe system, the Workday human resources and payroll information system, the OnBase payroll application, and the employee service application… Show more ● Assisted the foreign tax analyst in research, data collection and tracking, and notifications and customer support for all foreign citizens employed by the University of Chicago. ● Fact checked and approved payment requests for university payroll to students, foreign citizens, and independent contractors using the University of Chicago Mainframe system, the Workday human resources and payroll information system, the OnBase payroll application, and the employee service application. ● Processed foreign tax treaty claims for employees and students of the university, and verify tax treaty claims with the Internal Revenue Service. ● Fielded information requests and transmit documents including payadvices, tax documents, and tax treaty forms. Show less



University of Chicago Library Special Collections Research Center

• Special Collections Accessions Assistant

  • Sep 2013 - Sep 2014

  Chicago, Illinois ● Sorted, organized, rehoused, barcoded and labeled over one thousand fragile archive materials, including vinyl records and newspaper articles dating to the 1920s, according to archive standards. ● Created and maintained archive material inventories and records in Microsoft Excel, Horizon database software, and Microsoft Word. ● Researched missing information on archive materials and methods of preservation and handling of materials. ● Assisted in collecting materials from campus… Show more ● Sorted, organized, rehoused, barcoded and labeled over one thousand fragile archive materials, including vinyl records and newspaper articles dating to the 1920s, according to archive standards. ● Created and maintained archive material inventories and records in Microsoft Excel, Horizon database software, and Microsoft Word. ● Researched missing information on archive materials and methods of preservation and handling of materials. ● Assisted in collecting materials from campus departments and donors according to collection development policies. ● Assessed archive materials for damage, relevance to archive collections, and confidentiality restrictions and basic conservation of materials. Show less



Warren County Public Library

• United States
• Libraries
• 1 - 100 Employee

• Library Assistant

  • Sep 2011 - May 2013

  Bowling Green, Kentucky ● Sorted and shelved library materials, including thousands of books, videos, and papers. ● Supported patrons in research projects, located and retrieved research materials, answered requests over the phone and in person, and assisted in simple computer and electronic functions for patrons. ● Created and maintained patron and item records in Polaris database software. ● Assisted in creating, executing, and leading programming for children and young adults continuously.



Transylvania University

• United States
• Higher Education
• 200 - 300 Employee

• Administrative Assistant

  • Aug 2009 - May 2010

  Lexington, Kentucky ● Acted as customer liaison both in person and over the phone at the information desk by greeting patrons, answering questions, forwarding messages, providing directions, and providing backup for campus center events. ● Monitored campus center activities and enforced center policies on room and equipment use by patrons. ● Assisted in event management for ten events a year.