Experience

laTostadora

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Chief Product Officer

  • Sep 2019 - Present



Roche

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Digital Solutions Owner

  • Aug 2017 - Aug 2019

  The Global Digital department’s goal is to build the world's leading digital ecosystem for diabetes management that enable the connection of health care professionals, clinics, payers and patients. Job responsibilities as Digital Solutions Owner: - Lead three agile development squads, including internal resources as well as third party suppliers for delivering mobile applications and cloud-based web solutions - Managed stakeholders for product roadmap prioritization - Contributed to establishing best practices and procedures for product developement Show less



Rakuten TV

• Spain
• Entertainment
• 100 - 200 Employee

• Backend Products Director

  • Aug 2015 - Jul 2017

  Wuaki.tv, as part of the Rakuten group, aims at becoming the European leader of video on demand services. Job responsibilities as Product Director:- Lead a team of four product managers to handle our backend products portfolio (authentication and payment gateways, content management system and back-office tools).- Allocate resources and budget in order to deliver strategic projects.- Contribute to the definition of the company’s strategy plan.- Participate in the weekly executive committee meeting. Show less

• Product Manager

  • Sep 2014 - Aug 2015

  Job responsibilities as CMS and back-office product manager:- KPIs definition to monitor product performance.- Management of the development cycle using agile methodologies: definition of product requirements, sprint planning, priorities and trade-offs, acceptance criteria for QA testing. - Gather and analyze requirements from all business areas (content programming, finance, customer service, etc.)- Mid-term roadmap definition focusing on operational efficiency and scalability taking into account our European expansion context.- Launch of a partner CRM tool implemented in Salesforce: requirements definition, supplier benchmark, project management, definition of new internal processes. Show less

• Operations and Customer Service Director

  • Aug 2013 - Aug 2014

  Job responsibilities as head of content ingestion and customer service teams:- Management of the content ingestion process, team and involved suppliers.- Content ingestion capacity and cost management.- In charge of the customer service teams giving support to Spanish and UK customers.- Responsible for Customer Satisfaction monitoring and transversal actions plan definition.- Monitor process KPI of both areas and establish continuous improvement.- Definition of the operational model and processes, scalable to support all countries of the European market. Show less

• Customer Service Manager

  • Jul 2012 - Aug 2013

  Job roles and responsibilities:- Head of the customer service department, leading a team of 7 people.- Responsible for the second level of support.- Monitor customer service performance and quality.- Responsible for user feedback analysis and follow-up of the resulting transversal action plans, coordinating actions with Marketing/Content/Product departments and third parties.



International Mobile Sportsbook Company S.L.

• Spain
• Entertainment
• 1 - 100 Employee

• Web and Mobile Project Manager

  • Jul 2011 - May 2012

  IMSC is a start-up company in the mobile gaming industry targeting developing markets (mainly Africa, India and China). Job functions: - Project manager: analysis, definition and priorization of new features (according to ROI, risks, company strategy); design/development and QA testing follow-up. - Management of an internal team of 6 developers based in India. Participation in the company’s IT processes definition. Participation in the company’s PMO meetings for global project coordination. Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Project Manager Mobile TV

  • May 2009 - Jul 2011

  Telecom Talents 2009 – recruited by Orange’s International Graduate Program. Within Orange’s multimedia services department in Orange France, in charge of innovative projects in the mobile video and TV domain: - Apple HTTP Live Streaming Friendly User Test for the distribution of Live streams on iPhone and iPad. Transversal management of a technical team of 3 people and an external provider in order to design and implement the FUT platform. Analysis of the benefits and technical impacts of this protocol on Orange France’s mobile TV chain. Participation in the design of the future production platform. - In charge of the deployment of a DRM video download solution on mobile devices. Leading a team of 6 people internally and managing the solution provider. Launch of one of the first premium video download mobile services in Europe. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Junior Consultant

  • Jul 2008 - Jan 2009

  Business Development Assistant for the Machine to Machine (M2M) market. - Created a knowledge database of M2M players and gave support for the sales of M2M consulting services. - Participated in the analysis of the functional requirements and the design of the technical solution (M2M service platform) for an energy company. Business Development Assistant for the Machine to Machine (M2M) market. - Created a knowledge database of M2M players and gave support for the sales of M2M consulting services. - Participated in the analysis of the functional requirements and the design of the technical solution (M2M service platform) for an energy company.



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• R&D Engineer

  • Jan 2007 - Jun 2007

  Trainee in the R&D department. Designed and implemented an instant messaging service within the Second Life environment enabling communications with mobile and TV users. Trainee in the R&D department. Designed and implemented an instant messaging service within the Second Life environment enabling communications with mobile and TV users.



Manipal Dot Net Pvt Ltd

• India
• Software Development
• 1 - 100 Employee

• R&D Intern

  • Jul 2006 - Aug 2006

  Participated in the development of a video compression codec for a R&D start-up. Participated in the development of a video compression codec for a R&D start-up.