Manager, Health System Experience

• Sep 2021 - Present

Strategic Account Manager

• Sep 2020 - Sep 2021

Associate Regional Manager

• Jan 2019 - Sep 2020

- Oversee client contracts by developing and executing project plans, managing the prioritization of account activities, and supervising contributions from team members- Coordinate and allocate resources for product implementations on a continuous basis- Provide IT expertise on standard implementations for Epic, Cerner, and CareCloud EMRs- Analyze utilization data to provide performance updates to hospital C-suite and internal stakeholders- Collaborate across multi-disciplinary teams to deliver workflow improvements to clients- Manage a team of Customer Success Specialists to execute project plans and develop relationships - Support Sales Account Managers to promote the success of client accounts by managing contract agreements and promoting renewals

Customer Success Specialist

• Jun 2017 - Jan 2019

- Implemented patient engagement solutions for 8 different health systems- Built ROI-driven project plans to align with client’s objectives and drive profitable growth- Cultivated relationships with over 20 executives across various departments to partnerships- Conducted workflow analyses across health systems, ACOs, and partner facilities - Presented key findings regarding utilization to drive improved performance for all products- Led internal trainings focused on project management and client relationship development

Assistant Manager, Consulting and Engagement

• Dec 2016 - Apr 2017

- Supported strategy development and project management for Keck Medicine of USC - Managed the trafficking and placement of print and digital media requests - Prepared marketing statements of work and project estimates for internal and client review - Assisted in managing financial profitability for marketing projects and billing processes - Supported strategy development and project management for Keck Medicine of USC - Managed the trafficking and placement of print and digital media requests - Prepared marketing statements of work and project estimates for internal and client review - Assisted in managing financial profitability for marketing projects and billing processes

Business Intelligence Engagement Associate

• May 2016 - Dec 2016

- Directed CRM and Marketing Automation support and training initiatives for 13 clients- Composed and presented marketing communication criteria for print and email campaigns- Validated and analyzed customer data to deliver campaigns via ICD-9 and ICD-10 coding - Worked with Sales Directors to ensure project execution, on-going client education, and budget management - Directed CRM and Marketing Automation support and training initiatives for 13 clients- Composed and presented marketing communication criteria for print and email campaigns- Validated and analyzed customer data to deliver campaigns via ICD-9 and ICD-10 coding - Worked with Sales Directors to ensure project execution, on-going client education, and budget management

Life Enrichment and Memory Care Coordinator

• Jan 2014 - Apr 2016

- Developed and managed therapeutic programs for community residents in accordance with DHS 83 regulations - Provided direct supervision to over 30 employees, including hiring, scheduling, and performance management- Conducted monthly Dementia Training course and orientation sessions for new staff and volunteers - Drove marketing initiatives in strategy meetings, the community newsletter, and social media content - Developed and managed therapeutic programs for community residents in accordance with DHS 83 regulations - Provided direct supervision to over 30 employees, including hiring, scheduling, and performance management- Conducted monthly Dementia Training course and orientation sessions for new staff and volunteers - Drove marketing initiatives in strategy meetings, the community newsletter, and social media content

Life Enrichment Services Assistant

• Aug 2013 - Jan 2014

Therapeutic Recreation Intern

• Sep 2013 - Dec 2013

Rehabilitation Aide

• Oct 2011 - Jan 2012

- Assisted in therapy schedule management and transportation of residents to and from physical and occupational therapy sessions- Provided support for both physical and occupational therapists with various therapy exercises- Documented, organized and filed physical and occupational therapy updates- Sterilized and managed therapy equipment per state and federal regulatory standards - Assisted in therapy schedule management and transportation of residents to and from physical and occupational therapy sessions- Provided support for both physical and occupational therapists with various therapy exercises- Documented, organized and filed physical and occupational therapy updates- Sterilized and managed therapy equipment per state and federal regulatory standards