Experience

The Next Step Realty

• United States
• Real Estate
• 1 - 100 Employee

• Client Relations Manager

  • Dec 2021 - Aug 2023

  New York, New York, United States • Delegated as the first point of contact for all clients, delivering the highest level of client experience by managing inquiries and addressing concerns in person, by phone, or email; offered clients fast and accurate recommendations; updated and maintained client records on internal databases such as Salesforce • Fostered and maintained strong, client-centric relationships by following up with clients throughout every stage of a deal to identify opportunities for process improvement… Show more • Delegated as the first point of contact for all clients, delivering the highest level of client experience by managing inquiries and addressing concerns in person, by phone, or email; offered clients fast and accurate recommendations; updated and maintained client records on internal databases such as Salesforce • Fostered and maintained strong, client-centric relationships by following up with clients throughout every stage of a deal to identify opportunities for process improvement, automation, and enhancing the client experience • Coordinated real estate brokers’ calendars and allocated leads based on client compatibility and broker expertise; maximized firm resources by prioritizing leads based on potential success as determined by assessing market conditions alongside client criteria • Assisted and coordinated relocation for top international executives; liaised communication between transferee, clients, internal colleagues, and service providers Show less



Rainstar Capital Group

• United States
• Capital Markets
• 1 - 100 Employee

• Human Resources Intern

  • Aug 2021 - Nov 2021

  Performed administrative tasks, including updating databases, screening resumes, scheduling client meetings and interviews with potential lenders, and helping coordinate company projects and special events • Interviewed job candidates to evaluate their level of expertise working with specific product lines, such as commercial real estate or corporate finance; assessed candidates’ ability to respond to questions about possible deal encounters • Onboarded and trained new hires; responded to… Show more Performed administrative tasks, including updating databases, screening resumes, scheduling client meetings and interviews with potential lenders, and helping coordinate company projects and special events • Interviewed job candidates to evaluate their level of expertise working with specific product lines, such as commercial real estate or corporate finance; assessed candidates’ ability to respond to questions about possible deal encounters • Onboarded and trained new hires; responded to employee inquiries regarding paid time off, benefits, and HR issues Show less



Department of Psychology at Penn State

• United States
• Research Services
• 1 - 100 Employee

• Research Assistant at Coping and Regulation of Environmental Stress Lab

  • Jun 2021 - Nov 2021

  State College, Pennsylvania, United States Researched literature examining the effectiveness of different forms of buffering against environmental stress for the lab’s research and future publications • Organized lab paperwork, updated and maintained confidential patient records; assisted with data entry, database creation, and syntax cleaning; formulated response data using SPSS, Excel, Redcap, and suggested patterns • Analyzed survey data interpreting trends and patterns using statistical techniques; advised facilitators on the… Show more Researched literature examining the effectiveness of different forms of buffering against environmental stress for the lab’s research and future publications • Organized lab paperwork, updated and maintained confidential patient records; assisted with data entry, database creation, and syntax cleaning; formulated response data using SPSS, Excel, Redcap, and suggested patterns • Analyzed survey data interpreting trends and patterns using statistical techniques; advised facilitators on the strengths and weaknesses of the program in promoting emotional regulation and healthy coping strategies • Observed weekly intervention sessions for impoverished adolescents living in chronically stressed environments Show less