Experience

Belong

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Resident Growth Coordinator

  • Mar 2019 - Present

  • Schedule in-person and virtual tours depending on the leasing agent's availability. • Screen prospective tenants in databases. • Conduct reference check • Screen prospective tenants in databases • Schedule routine inspections and provide advisory on the inspection plan • Receive repair and maintenance requests • Database clean-up by merging bios or deleting duplicates • Ensure communications are all responded on a timely manner • Daily coordination of completed tasks… Show more • Schedule in-person and virtual tours depending on the leasing agent's availability. • Screen prospective tenants in databases. • Conduct reference check • Screen prospective tenants in databases • Schedule routine inspections and provide advisory on the inspection plan • Receive repair and maintenance requests • Database clean-up by merging bios or deleting duplicates • Ensure communications are all responded on a timely manner • Daily coordination of completed tasks with the property manager Show less • Schedule in-person and virtual tours depending on the leasing agent's availability. • Screen prospective tenants in databases. • Conduct reference check • Screen prospective tenants in databases • Schedule routine inspections and provide advisory on the inspection plan • Receive repair and maintenance requests • Database clean-up by merging bios or deleting duplicates • Ensure communications are all responded on a timely manner • Daily coordination of completed tasks… Show more • Schedule in-person and virtual tours depending on the leasing agent's availability. • Screen prospective tenants in databases. • Conduct reference check • Screen prospective tenants in databases • Schedule routine inspections and provide advisory on the inspection plan • Receive repair and maintenance requests • Database clean-up by merging bios or deleting duplicates • Ensure communications are all responded on a timely manner • Daily coordination of completed tasks with the property manager Show less



Boutique Retailer

• Australia
• Retail
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2020 - Mar 2021



Operoo

• Australia
• Software Development
• 1 - 100 Employee

• Operoo

  • Sep 2020 - Jan 2021



Kettle & Fire

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Phone Support Team Lead

  • Oct 2017 - Mar 2019

  - Execute process enhancements to improve operational efficiency and enhance the customer experience - Analyze overall team performance based on reports to develop and maintain performance standards - Acts as a change leader, delivering accurate and transparent messages to leadership and agents to drive operational improvement efforts that positively impact customer experience. - Ensure the team meets its goals and objectives through effective hiring, coaching, performance management… Show more - Execute process enhancements to improve operational efficiency and enhance the customer experience - Analyze overall team performance based on reports to develop and maintain performance standards - Acts as a change leader, delivering accurate and transparent messages to leadership and agents to drive operational improvement efforts that positively impact customer experience. - Ensure the team meets its goals and objectives through effective hiring, coaching, performance management, and career development - Experienced in focusing efforts in improving NPS through targeted coaching, guidance and identification/implementation of improvement opportunities. Show less - Execute process enhancements to improve operational efficiency and enhance the customer experience - Analyze overall team performance based on reports to develop and maintain performance standards - Acts as a change leader, delivering accurate and transparent messages to leadership and agents to drive operational improvement efforts that positively impact customer experience. - Ensure the team meets its goals and objectives through effective hiring, coaching, performance management… Show more - Execute process enhancements to improve operational efficiency and enhance the customer experience - Analyze overall team performance based on reports to develop and maintain performance standards - Acts as a change leader, delivering accurate and transparent messages to leadership and agents to drive operational improvement efforts that positively impact customer experience. - Ensure the team meets its goals and objectives through effective hiring, coaching, performance management, and career development - Experienced in focusing efforts in improving NPS through targeted coaching, guidance and identification/implementation of improvement opportunities. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Apr 2014 - Sep 2017

  Create purchase orders for decorator partners Monitor inbox and action as necessary Manage and track multiple consignments Provide exceptional customer service Building strong relationships with overseas suppliers and internal customers Responsible for monitoring the status of shipments until its arrival to the destination Coordinate the packing and uplift or delivery of client’s shipments, to ensure a successful relocation. Product Listings, Optimize Listing and Optimize… Show more Create purchase orders for decorator partners Monitor inbox and action as necessary Manage and track multiple consignments Provide exceptional customer service Building strong relationships with overseas suppliers and internal customers Responsible for monitoring the status of shipments until its arrival to the destination Coordinate the packing and uplift or delivery of client’s shipments, to ensure a successful relocation. Product Listings, Optimize Listing and Optimize EBay Store Amazon, Catch Create a Titles, Categories, and Description Create marketing banners, post and logos Show less Create purchase orders for decorator partners Monitor inbox and action as necessary Manage and track multiple consignments Provide exceptional customer service Building strong relationships with overseas suppliers and internal customers Responsible for monitoring the status of shipments until its arrival to the destination Coordinate the packing and uplift or delivery of client’s shipments, to ensure a successful relocation. Product Listings, Optimize Listing and Optimize… Show more Create purchase orders for decorator partners Monitor inbox and action as necessary Manage and track multiple consignments Provide exceptional customer service Building strong relationships with overseas suppliers and internal customers Responsible for monitoring the status of shipments until its arrival to the destination Coordinate the packing and uplift or delivery of client’s shipments, to ensure a successful relocation. Product Listings, Optimize Listing and Optimize EBay Store Amazon, Catch Create a Titles, Categories, and Description Create marketing banners, post and logos Show less