Experience

Signature Perinatal Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Healthcare VA

  • Apr 2023 - Present



SK Home Designs and Remodeling

• United States

• Virtual Personal Assistant (part-time)

  • Mar 2020 - Present



Medicare Coverage Pro, LLC

• Georgia, United States

• Virtual Administrative Assistant

  • Jun 2021 - Nov 2021

  - Performs data collection, data entry, and administrative tasks - Agents Licensing and Account management - Assists the insurance agent in health plan enrollments and medical assistance applications (through Medicaid portal) - for the clients - Manages and sets up appointment schedules and followups - Executes outbound calling to engage with our clients - Database Management (CRM) and Websites Navigation - Demonstrates open and positive behavior in support of operations’ goals of improved workflow processes and efficiencies. Show less



TELEPERFORMANCE Davao

• Ecoland, Davao City

• Customer Service Associate (healthcare)

  • Oct 2015 - Dec 2020

  Handles incoming phone calls from members/providers regarding healthcare benefits/eligibility/claims inquiries & complaints; Explicitly responded to 300+ customer calls per day. Effectively provide appropriate solutions and alternatives within the time limits Regularly do follow ups to ensure resolution regarding medical claims/appeals/grievances. Perform data verification and accuracy per HIPAA guidelines; document all important information on mbr/providers interactions Efficiently assist members' in checking their billing accounts and provide accurate information; for any billing discrepancies, we diligently contact the billing dept for further assistance Follow communication procedures, guidelines, and policies. Executes outbound calling (physician's office, hospital, DME providers, etc) to take the extra mile for our dedicated members Show less



2Movers Company

• Cold Caller/Appointment Setter

  • May 2020 - Nov 2020

  Identify prospects, operates telephone equipment, provide product information and price quotations; answer prospects' inquiries, and update customer records in the database Follow the given scripts for call quality and efficiency Cold-transfer prospect customers to our Sales and Scheduling team for moving quotes and appointments settings Identify prospects, operates telephone equipment, provide product information and price quotations; answer prospects' inquiries, and update customer records in the database Follow the given scripts for call quality and efficiency Cold-transfer prospect customers to our Sales and Scheduling team for moving quotes and appointments settings



HRC Lifemates Philippines

• Davao, Davao Region, Philippines

• Creative Writer

  • Sep 2012 - Jul 2013

  Assists clients in finding mates with our specified online dating websites Organize and keep records on file Translates our clients’ vernacular languages into English words and help organize their thoughts into writings by writing them down in a creative and engaging way Conducts personality assessment and examination Attends social gatherings conducted by the management to usher clients and introduce them to their prospected mates Earned the highest number of letter responses for two consecutive months and gained commissions for reaching the quota Show less



Synergy@hask Pte Ltd

• Philippines

• Human Resources Assistant

  • Jun 2010 - May 2011

   Get vacancy details from the HR manager, then efficiently research resumes online within the given job portals (Naukri, Jobstreet, Indeed, etc)  Sourcing, screening, interviewing and selecting candidates.  Conducts preliminary interview and prepares candidates for the job with the client(employer).  Negotiating and successfully closing deals.  Meeting targets for vacancies and people placed  First point of contact for prospective candidates and select them to give job offers on behalf of the management  Keep track of vacancies in other companies and regularly stay in touch with them  Advertise or post job hiring online (through applicable job portals)  Responsible for keeping up to date records of applicants using Microsoft Excel. Show less



ASSUMPTION COLLEGE OF DAVAOO

• Philippines

• RECORDS CLERK

  • Jun 2008 - Dec 2008

  Handles 4-Years Bachelors Degree - College Dept Responsibilities: Accurately prepares and prints Transcripts of Records and other academic certifications per students /admin requests. Regularly update ISM Database Files and organize students' folders; paperwork Accurately enters data: students basic and academic information into the ISM database Coordinates and liaise with faculty members regarding students status Performed other duties assigned by the Registrar. Assumes responsibility for all documents signed or certified by the Registrar Show less