Experience

Av-DEC® - Aviation Devices & Electronic Components, LLC

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Specialist

  • May 2019 - Present

  Interact directly with customer via email and phone Respond to customer inquiries Reply to RFQ’s by providing pricing and delivery information Assist with the placement of orders Verify accuracy of customer orders Act as company gatekeeper Set up new customer accounts Communicate with internal departments Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutions as Assigned by Responsible Manager Go the extra mile to engage customers Work with customer service manager to ensure proper customer service is being delivered Utilize computer technology to handle high call volumes



Mike Carlson Motor Co

• United States
• 1 - 100 Employee

• Account Manager

  • Jul 2013 - Apr 2019

  Handled inbound and outbound calls with the objective of collecting delinquent accounts. Processed payment arrangements and processed payments. Researched, analyzed, and settled all customer billing disputes. Researched and resolved complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines. Negotiated best possible settlement arrangements and performed related internal processes. Investigated and negotiated total loss auto claims to include verification of coverage, and extent of damage to vehicle. Trained/Developed new employees Prepared training material for the new employees. Working knowledge in the systems of Autostar Fusion and Portal Pay



Stericycle

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Advocate

  • Apr 2012 - Jun 2013

  Received patients in a professional and caring manner Gathered and updated patient information regarding demographics and insurance in a respectful and confidential fashion. Scheduled and confirmed appointments. Documented and followed up on referrals. Maintained content and organization of medical records. Ordered clerical and clinical supplies. Opened and sorted mail, lab reports and consultation reports. Answered telephone using proper phone etiquette and direct calls accordingly. Provided exceptional customer service Filing of patient charts, correspondence and related documentation, and scanned documents into database



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Telephone Banker

  • Mar 2009 - Mar 2012

  Answered inbound and outgoing calls Opened personal/commercial accounts Aided cardholders with account questions, billing transactions, financial plans and promotions. Effectively collaborated with clientele in resolving credit card disputes, written or verbal. Maintained and exceeded company’s established quality, compliance, and customer service standards. Documented each customer’s account accessed with information provided including results of the call. Provided exceptional customer service