Store Manager

• May 2022 - Present

General Manager

• Jan 2011 - Sep 2020

- Provided excellent customer service, built brand loyalty with all customers. Responsible for overall store operations such as optimizing sales and engaged all employees in development conversations to help them meet the sales goals.- Motivate team through leadership and role model.- Responsible for recruiting and developing of sales teams and other Tristan locations across Ontario.- Ensured that merchandise are presented in accordance with established guidelines. Directed day-to-day operations in sales as well employee management of 12 team members. - Supervised 2 department managers and provided coaching and accountable for store sales results and staff performance. - Manages Yorkdale location as an interim manager to assist the company while new manager was sought. - Traveled to Calgary to co-facilitate the launch and set up of new store, developed new hire training and orientation materials. Show less

General Manager

• Jun 2003 - Dec 2011

- Manages daily operations and supervised 40 employees in achieving an $8 MM sales target.- Conducted yearly inventories, maintained salary cost budgets and created weekly schedules. - Effectively communicated with head office in planning a more precise collection based on top sales results of present inventory.