Experience

All Languages Ltd

• Canada
• Translation and Localization
• 1 - 100 Employee

• Team Lead

  • Jul 2022 - Present

• Interpreting coordinator

  • Aug 2018 - Jun 2022

  Duties:Quote & Order Processing FunctionsAnswer questions and promote the appropriate level of linguistic services to meet client needsProcess quotes, orders and answer interpreter questions in a timely mannerPrepare and maintain all project-related documentationWork in MS Office, CRM and Interpreting industry-specific softwareRecruiting resources on a regular basis to ensure all client orders are metCustomer Service FunctionsAct as a "Customer Advocate" to ensure client satisfaction and compliance with requirementsQuote and order follow-ups, customer courtesy calls, etc.Document and resolve customer complaintsExceed customer expectations



Holt Renfrew

• Canada
• Retail
• 700 & Above Employee

• Office Services & HR admin Manager

  • Nov 2014 - May 2018

  Lead, motivate, and retain a team of high performing employees; continuously recruit, select, hire, and on-board the best talent; communicate performance goals to employees and provide coaching to behaviours that help achieve those goals; recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees §• Oversee day-to-day operations of the switchboard; reception and cleaning team • Prepared staff schedules, ensuring coverage during hours of operation • Managed employee absences and appropriate schedule updates • Manage staffing and supply costs to payroll budget• Review and update departmental training documents and as appropriate.• Reporting and tracking to resolution any issues with phone systems • Directing pertinent communication regarding events to staff • Managing and reporting on customer complaints • Achieves results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, Policies and procedures • Oversee building pass card and office key maintenance • Support the reception desk by welcoming and assisting visitors (customers, clients, employees, vendors) • Support the switchboard team by answering and directing inbound calls • Support the mailroom operations by managing inbound and outbound parcels • Manage office paper and kitchen supplies, ensuring departments are always adequately stocked and organized.



RBC Royal Bank - Canada

• Service Manager Corporate Global Banking

  • Aug 2006 - Jan 2014

  § Maintained client relationships by answering incoming calls, e-mails and faxes for specified portfolios of large and influential Corporate, National and FI clients.§ Identify service/operational efficiencies and make recommendations for change or escalation to appropriate individuals.

• Assitant Manger of Client Service - Operations

  • Jun 2004 - Aug 2006

  Investigations and processing§ Worked together with RBC branches to ensure their cash reports were balanced.§ Investigated branch unbalanced cash reports.§ Worked with the branch to find opportunities to prevent cash loss.

• Audit & Control - National Operations

  • Apr 2002 - Jun 2004

  § Centre of expertise for most operational issues of unit, including UFC (Unit Financial Control) checks & balances, cash & custody controls, revenue and expense controls, negotiation of items and fraud.§ Heavily involved in training and developing new/tenured staff members.§ Member of Royal Performance Awards Committee (Metro West) and Etobicoke Women Network.

• Branch Operations Manager

  • Feb 2000 - Apr 2002

  § Centre of expertise for most operational issues of unit, including UFC (Unit Financial Control) checks & balances, cash & custody controls, revenue and expense controls, negotiation of items and fraud.§ Heavily involved in training and developing new/tenured staff members.§ Member of Royal Performance Awards Committee (Metro West) and Etobicoke Women Network.

• Business Services Representative

  • Aug 1999 - Feb 2000

  § Sales generation and customer service§ Sold financial products that suit clients’ needs§ Performed opening & closing day transactions§ Member of the Social Committee



Gap Inc./ Gap

• Legal Services
• 1 - 100 Employee

• Assistant Store Manager

  • Jul 1995 - Aug 1999

  § Sales generation and customer service § Maintained adequate sales floor supervision§ Interviewed and made hiring recommendation on sales associate position§ Assisted with Staff Supervision and motivation of staff to meet goals.§ Assisted in the resolution of employee questions/problem§ Monitored the maintained of company merchandising standards.§ Implemented procedures for receiving stock shipments, transferring merchandise and handling defective merchandise§ Monitored cash handling and loss prevention.