Real Estate Specialist

• May 2019 - Present

Sales Associate

• Aug 2017 - Jan 2019

Achieve Sales Goals • Provide a consistently excellent client experience by maintaining the highest degree of courtesy and professionalism • Consistently achieve or exceed boutique and personal sales goals • Cultivate and develop new and existing client relationships, through exceptional client care, brand CRM initiatives and occasional networking • Consistently and accurately capture all client data in support of building and developing lasting relationships • Independently and proactively resolve client issues • Partner with all departments and colleagues to ensure superior client experience and a contribute to a positive environment • Partner with all department to promote cross-selling • Participate multi-category boutique coverage when needed • Consistent and thorough follow-up on client service matters and client events Operational support • Daily set up and break down of boutique for opening/closing • Assist with Boutique projects as needed (inventory, organization, restocking of supplies, etc...). • Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards; product maintenance and understock organization) • Assist clients with Customer Service needs maintaining the brand’s high standards. Knowledge and Compliance • Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values • Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.) • Remain current on all industry news and the competition Brand Ambassador • Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand. Show less

Floor Supervisor

• Nov 2013 - Aug 2017

•Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.•Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.•Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.•Resolve difficult customer issues and escalate to management when necessary•In absence of store management, responsible for processing post-void transactions, authorizing promotional discounts and employee sales•Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level•Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations•Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures Show less

Sales Associate

• Apr 2006 - Nov 2013

• Provide exceptional service to clients through my in depth knowledge of fashion, design and textiles.• Developed and maintain an established and loyal clientele of high net-worth individuals.• Met and exceeded sales goals every year

Personal Banker

• Jan 2012 - Jun 2013

• Responding to customer inquiries and concerns and creating positive solutions. • Performing daily/weekly sales reporting. • Supporting other sales associates as needed • Recognizing and referring cross-sell opportunities; selling financial products (e.g. Credit Cards, CD’s IRA’s, Loans); opening deposit accounts; interviewing, processing consumer loan/credit line request for customers, obtaining referrals from loan customers and taking loan applications. Show less

Operations Manager

• Nov 2004 - Mar 2006

for Italian global fashion retailer. Responsible for managing store expenses. Administered and maintained payroll and scheduling. Trained employees on cash management, loss prevention and corporate policies and procedures. Managed entire merchandise ordering and shipping process. Implemented promotions and inventory pricing changes. for Italian global fashion retailer. Responsible for managing store expenses. Administered and maintained payroll and scheduling. Trained employees on cash management, loss prevention and corporate policies and procedures. Managed entire merchandise ordering and shipping process. Implemented promotions and inventory pricing changes.

Sales Executive

• Jul 2002 - Jun 2003

Sales Executive in business to business industrial sales for leading Colombian supplier of raw materials to the textile industry. Developed specific raw materials according to client's specifications and needs to fit desired end-products. Maintained and grew sales relationships with textile manufacturers in a field requiring a high degree of technical skills. Assessed and updated Prohesa's product offerings working closely with manufacturing department to provide new products to the quickly changing fashion market. Represented the company at trade conferences and traveled frequently nationally. Show less

Director of New Product Development

• Nov 2000 - May 2002

Director of New Product Development for one of the largest Colombian clothiers specializing in design and manufacture of high-end intimate apparel for women. Worked closely with the design and manufacturing department developed new products. Coordinated the entire sourcing of materials and manufacturing for initial prototype launch of new products. Performed product quality testing and customer satisfaction surveys prior to product launch. Maintained close contact with distributors to understand, anticipate and meet the evolving trends in end-user demand. Show less