Recruitment & Admissions Manager, International Full-time MBA program

• Apr 2021 - Present

One of the things I love about my role as an Admissions Manager is being in contact with inspiring people from around the world on a daily basis and help them make their first steps towards a life transforming MBA journey at RSM. I feel at home working in education, where I get the chance to use my coaching skills, my customer-support oriented mindset and my positive attitude into creating and maintaining strong relationships with various stakeholders, such as potential MBA applicants and current students, our alumni network, colleagues from different departments within RSM as well as external partners within education. Show less

• Sep 2017 - Mar 2021

As a commercial advisor I was assisting new partners with their online registrations, providing them with the benefits of merging their businesses with Booking.com.My main tasks were offering commercial advice to partners in creating their business strategy, while maintaining our good relationship, balancing service with commercial goals. Throughout my years as a commercial advisor, I have participated in various projects, such as collecting data for the regional office, ensuring all relevant internal procedures are updated. Show less

• Jan 2017 - Sep 2017

At this service-centered position, I was assisting accommodations with inquiries regarding their partnership and online presence at Booking.com. The inquiries were ranging from technical issues connected to partners' online profiles, clarifications about certain regional procedure changes and the impact on their business and advice on managing their visibility through Booking.com.Registrations of new partners: working together with new partners as to completetheir registration on the website. Show less

• Apr 2014 - Jan 2017

My main task at this role was offering online support to customers and accommodations, by phone andvia email communication. Every day would bring new challenges, but that allowed me to sharpen my communcation and problem solving skills. My participation in projects within various departments was on a voluntary basis so I had to make sure my quaterly targets were met despite any extra tasks.

Sales Associate

• Aug 2012 - Apr 2014

As a sales associate at Zara Amsterdam I learned some important lessons about customer service, such as working together with the client on finding suitable solutions and being a good listener. I was also responsible on replenishing the shop during my working hours, as to make sure there was sufficient merchandise and all the products were in excellent shape. As a sales associate at Zara Amsterdam I learned some important lessons about customer service, such as working together with the client on finding suitable solutions and being a good listener. I was also responsible on replenishing the shop during my working hours, as to make sure there was sufficient merchandise and all the products were in excellent shape.