Experience

Edwards & Pearce

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Jan 2015 - Present

  Established in 1998 Edwards & Pearce have offices in Doncaster and Hull, and with over 25 staff are one of the largest and most successful professional recruitment consultancies in the Yorkshire region. Edwards & Pearce offer a complete business solution for all professional recruitment needs. We aim to supply the best calibre candidates with the highest added value factor. We succeed in doing this through highly qualified specialist consultants who recruit permanent, temporary, contract and interim management staff from the following specialist divisionsAccountancy & FinanceConstructionDesignEngineering & ProductionExecutive Search & SelectionFood SectorHuman ResourcesLegalOffice SupportSales & MarketingSupply Chain & ProcurementI specialise in the recruitment of Supply Chain and Procurement professionals including Warehousing and Logistics



Turner Price

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Sales Office Manager

  • Aug 2014 - Dec 2014

  • Manage day to day running of the Sales Office consisting of 12 Telesales Advisors and 1 Receptionist• Report and distribute daily call schedules including inbound and outbound sales call• Provide managerial support and coaching to direct reports to maintain excellent service level and monitor performance • Implement, review, update office policies and procedures• Recruitment of Telesales Advisors• Define and coordinate training that enable staff to achieve their potential and support company objectives• Resource planning • Attend daily Ops meeting to review service level and identify areas of improvement



Hibu

• Advertising Services
• 700 & Above Employee

• Directory Closedown Manager

  • Sep 2007 - May 2014

  Directory Closedown Manager 2010 to 2014Constantly striving for excellence in customer retention and service, managing numerous processes and staff members, the main focus was to ensure all advertising is complete to a high standard before allowing each directory to be supplied and printed. This included ensuring advertisers comply with legal advertising policies and laws. Again providing all aspects of people management and improving and implementing additional tasks and processes as and when required.Customer Service Team Manager 2007 to 2010My team consisted of 24 full and part time Customer Service Advisers who, through direct contact with customers, made amendments to a range of different advertising media including; YP adverts, Yell.com listings, PhotoVideo adverts and 118 247 information. Responsibilities included; People Management including; Performance, Training and Attendance Management. Create and deliver training programmes for staff development Monitoring work inputs and prioritising daily workloads Taking part in new projects as and when required Communications Forum Delegate Attending regular meetings along with the CEO, Company Secretary and other delegates. The purpose of this forum was to discuss business related information, provide consultation and give representation between the company and its employeesAchievements within Yell included; Developed excellent management skills through dealing with difficult situations and sensitive issues including the disciplinary process. Successfully managing my team through the threat of redundancy and restructure in a sensitive and positive way, maintaining good staff morale and ensuring productivity and KPIs were met at this difficult time. Successfully selecting and recruiting staff who went on to become valued, high performing members of the team. Developed and implemented an improved working process which resulted in improving the departments productivity



W.Boyes and co Ltd

• Accounts Clerk

  • Apr 2006 - Aug 2007