Experience

Artec Group Inc

• Construction
• 1 - 100 Employee

• Administrations & Business intelligence team

  • Dec 2021 - Present

  Working with internal and external teams (based in Luxembourg, Montenegro, the U.S. and China) Dealing with suppliers from private and public sector in Luxembourg Managing administrative procedures for expatriates in Luxembourg Preparing expat’s files for the opening of their bank accounts in Luxembourg Managing corporate real estate in Luxembourg (research, reviewing and negociating lease contracts) and advising expat's with the local process Managing BtoB client’s portfolio in the Healthcare branch Organizing & Managing in-depth customer interviews with French customers in healthcare Analyzing customer needs and propose new products and additional services Customer success analysis and follow-up Show less



Logicor

• United Kingdom
• Real Estate
• 200 - 300 Employee

• Vendor Administrator at Compliance department

  • Sep 2021 - Nov 2021

  Monitoring supplier’s portfolio from Benelux, UK, France, Italy, Spain and Portugal Monitoring bank details, legal information & supporting documentation Veryfying accuracy of information through direct phone calls Deciding for Approval and Rejection of suppliers based on specific criteria Recording and updating all Vendor information in CRM Monitoring supplier’s portfolio from Benelux, UK, France, Italy, Spain and Portugal Monitoring bank details, legal information & supporting documentation Veryfying accuracy of information through direct phone calls Deciding for Approval and Rejection of suppliers based on specific criteria Recording and updating all Vendor information in CRM



Rotarex

• Luxembourg
• Industrial Machinery Manufacturing
• 400 - 500 Employee

• Customer Service Representative

  • Jun 2021 - Sep 2021

  Handling client’s worldwide complaints, requests, and orders and transfering to the relevant department Registration of new orders and order confirmations Customer order management (B2B customer order status tracking and delivery management) Monitoring Customer satisfaction Handling client’s worldwide complaints, requests, and orders and transfering to the relevant department Registration of new orders and order confirmations Customer order management (B2B customer order status tracking and delivery management) Monitoring Customer satisfaction



Quasar Solutions

• France
• Software Development
• 1 - 100 Employee

• Sales Administrative Manager

  • Jul 2020 - May 2021

  Supporting CEO with client-related IT projects Preparation of training offers and their invoicing in liaison with State funding bodies Managing training cycles at the client’s site during all stages of software deployment Preparing & invoicing the annual maintenance contracts Invoicing the current orders, IT training services & recovering unpaid invoices Managing follow-up process with a CRM Supporting CEO with client-related IT projects Preparation of training offers and their invoicing in liaison with State funding bodies Managing training cycles at the client’s site during all stages of software deployment Preparing & invoicing the annual maintenance contracts Invoicing the current orders, IT training services & recovering unpaid invoices Managing follow-up process with a CRM



MLT Minet Lacing Technology

• Inside Sales Representative

  • Jan 2017 - Jun 2020

  Objective: Sales development on the new market: Central Europe & C.I.S. Support and development of existing market area: Scandinavia, Greece, Cyprus. Following the closure of the German subsidiary in Straubing in December 2016 and the need of management of the Eastern Europe & C.I.S. area in January 2017 by the head office in St Chamond, I realized following missions: Commercial: - Recovering the customers through prospecting - Technical support and proposal of alternative solutions - Personal follow-up and customer loyalty - Negotiation of commercial terms - Relaunch of inquiries Logistic: - Optimization of delivery time and cost (consolidation of orders, consolidated departures from the different plants) - Interaction with several transport providers specialized in geographical area and in big export area - Preparation of export and custom documents ( certificate of origin & quality, specification, contracts, packing list, delivery notes, invoices, pre-shipment payment ) Administrative: - Follow-up of commercial files from quotation to billing - Creating and follow-up of customer accounts - Monitoring of payments Show less



Match Hospitality AG

• Switzerland
• Hospitality
• 100 - 200 Employee

• Relationship Manager

  • May 2018 - Jul 2018

  Mandate during FIFA Worldcup 2018 Acting as a first point of contact with higly demanding clients Building and improving relationships with customers, key suppliers and partners Resolving the issues with highly demanding clients from all over the world Working with internal departments to ensure company meets clients’ expectations Mandate during FIFA Worldcup 2018 Acting as a first point of contact with higly demanding clients Building and improving relationships with customers, key suppliers and partners Resolving the issues with highly demanding clients from all over the world Working with internal departments to ensure company meets clients’ expectations



Herport

• France
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Eurasia Devlopment Manager

  • Aug 2014 - Mar 2016

  Objective: Business development of Russia & C.I.S. market Commercial goals: - Supplier's network development in Eastern Europe, Baltic countries and Central Asia - Customer's network development in France, Eastern Europe & C.I.S. countries - Negotiation of commercial contracts with suppliers - Involvement in tenders - Collaboration with international transport agents and subsidiaries (China, India, Singapore) Technical goals: - Implementation of a transport and logistics solutions (road, rail, area, sea, multomodal transport) - Arrangement of international door-to-door shipments & Tracking Administrative goals: - Redaction of commercial offers - Follow-up of transport documentation - Follow-up of export & import, customs documentation (Certifications, letters of credit, Invoices, compliance with incoterms) - Management of customs issues - Organization of business travels Show less



2nd World Military Winter Games Annecy 2013

• Interpreter

  • Mar 2013 - Mar 2013

  Interpretation French Spanish Russian Welcoming and assistance to the international teams and foreign delegations Conflict management in the international and intercultural environment Interpretation French Spanish Russian Welcoming and assistance to the international teams and foreign delegations Conflict management in the international and intercultural environment



THE CREATIVES ASSOCIATES

• Management Consulting

• Iternship Community Manager Junior

  • Jun 2012 - Jun 2012

  Participation in the launch of the NAUTLIDAYS.COM platform, handling communication with suppliers and coordination Participation in the launch of the NAUTLIDAYS.COM platform, handling communication with suppliers and coordination