Experience

ETECSA. División de Servicios Móviles. CUBACEL

• Especialista en Telematica

  • Sep 2007 - Present

  I work in the fields of Revenue Assurance and Business Strategy.As Revenue Assurance Especialist:• Identify, analyze, measure and solve problems relating to revenue and fraud that may occur in the company and involving systems, procedures and staff.• Report to senior management problems identified that are related to income and / or fraud , the associated impact , the causes that cause , identifying the solution to the problems and the progress achieved in the implementation of improvements .• Report all problems related to its impact on the company , its cause , the solutions identified and the state of the solutions .• Establish processes , systems and policies to prevent problems that generate income losses and / or fraud.• Investigate the report users ( high usage reports / hur 's) received by partners.Business strategy work in everything related to the definition and control of work objectives and goals of quality of services we provide