Maria Svitelman

Director, Customer Success at Data Management 365
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Contact Information
us****@****om
(386) 825-5501
Location
Haifa, Haifa District, Israel, IL

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Credentials

  • Data Management for Clinical Research
    Coursera Course Certificates
    Feb, 2017
    - Oct, 2024
  • Biostatistics Introduction, planning of non-clinical & clinical trials
    Pavlov First Saint Petersburg State Medical University
    Jan, 2015
    - Oct, 2024
  • PMBOK ® Guide – Fifth Edition. PMI Course Id: 3182 – PMCL62
    Project Management Institute
    Jan, 2015
    - Oct, 2024
  • Certificate in management
    Открытая Школа Бизнеса
    Jan, 1991
    - Oct, 2024

Experience

  • Data Management 365
    • United States
    • Software Development
    • 1 - 100 Employee
    • Director, Customer Success
      • Jan 2021 - Present

      ● Project-managing and monitor the implementation process, delivering best-in-class customer service● Develop and implement Customer Success protocols● Lead Customer Success KPI’s to analyze all aspects of customer success● Establish a communication plan and a regular business rhythm for client communication● Develop process to identify and correct customer concerns quickly

    • Head of Analytics
      • May 2015 - Jan 2021

      ● Coming up with a highly structured roadmap● Building out strategies for the team● Developing analytical models to estimate the impact of different scenarios● Client centric – creating and maintain good relationships with clients, and support new business development and pitching● Understanding client business models – spotting opportunities for commercial optimisation

  • Flex Databases
    • Czechia
    • Software Development
    • 1 - 100 Employee
    • Head of Analytics
      • 2014 - 2015

    • Analyst
      • Sep 2011 - 2014

  • Sii Poland
    • Poland
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Developer
      • Apr 2011 - Sep 2011
  • CSBI
    • IT Services and IT Consulting
    • System Analyst
      • Sep 2008 - Apr 2011
  • Worldwide Clinical Trials, Inc.
    • United States
    • Programmer
      • 2003 - 2008

Education

  • Open Business School
    Bachelor's degree, management
    1991 - 1998
  • Saint-Petersburg State University of Aerospace Instrumentation
    Engineer's degree, Computer Science
    1991 - 1997

Community

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