Experience

Fawsley Hall Hotel & Spa

• Hospitality
• 1 - 100 Employee

• Front of House

  • Mar 2013 - Present



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Guest Relations

  • Aug 2007 - Present



The Intercontinental Hotel

• Guest Relations Associate

  • Aug 2007 - Present

  Skills gained: - Improved IHG standard procedures; - Efficient 5 star check-in and check out as well as cashiering; - Knowledge in night audit and taking care of guest complaints - strong support for DM; - Promoting the loyalty scheme programme (Priority Club): top enrolee 14 months consequently; - Personal Guest Relations of High Profile VIP's in the Club lounge; - Contributing in delivering a high standard experience for a Great Hotel Guests Love - Contributing in outlining SOP's (Standard Operating Procedures) in accordance to company practice. Extra Competences Taken on temporarily, for a year, the supervisor position in the exclusive VIP Club area. - Hosting the VIP Club Lounge ensuring a warm welcome and following up special requests; - Support for the F&B in the Club Lounge ; - Managed a team of 10 people, permanent and agency staff; - Coordinated breakfast activities, afternoon tea & coffee, evening canapés and drinks; - Responsible for booking small meetings and special celebrations events; - Taken care of VIP special requests; - Organized training in Opera at the VIP desk, build up colleagues knowledge, confidence and enthusiasm through special In The Know courses and projects. Show less



The Holiday Inn- Camden Town

• Guest Service Assistant

  • May 2006 - Aug 2007

  Gained skills with the Opera system, managed workloads and projects and able to lead a shift making sure all the procedures and standards of the hotel are being met Gained skills with the Opera system, managed workloads and projects and able to lead a shift making sure all the procedures and standards of the hotel are being met



The Grange Holborn Hotel*****, London

• Guest Service Assistant

  • Oct 2005 - Mar 2006

  Receptionist of a busy 200-room hotel. Developed skills as a team player as well as organisational skills. Learned the latest PMS. Adapted to a multicultural environment Receptionist of a busy 200-room hotel. Developed skills as a team player as well as organisational skills. Learned the latest PMS. Adapted to a multicultural environment



The Marriott Grosvenor House Hotel*****, London

• Food & Beverage Assistant

  • Jul 2004 - Oct 2004

  set up of breakfast buffet and canapés in the VIP lounge. Developed customer service skills especially with high profile guests set up of breakfast buffet and canapés in the VIP lounge. Developed customer service skills especially with high profile guests



Hotel Barceló'****,

• Management Trainee

  • Sep 2003 - Jun 2004

  Gained extensive experience by working in all departments: - Industrial work placement of 9 months - Experience of TESIPRO, the hotel reservations software programme - Checking In/Out hotel guests ­ Dealing with special VIP requests - Guest billing & payment ­ Local currency exchange - Training in Sales & Marketing ­ Event Management Assistant - Recording purchase & sales invoices and departmental daily sales data - Handling a busy buffet restaurant (seating 150) - special emphasis on groups/VIPs Show less



HARRODS, Knightsbridge, London

• Sales Representative

  • Oct 2001 - Oct 2002

  Chemist department - Giving advice on/and selling aromatherapy and herbal products Chemist department - Giving advice on/and selling aromatherapy and herbal products



Bell & Croyden, London

• Sales Consultant

  • Jul 1999 - Sep 2001

  Promoted from Sales Assistant ­ Providing customers with advice on alternative medicine ­ Achieved professional qualifications in Vitamin & Minerals and Phyotherapy (the use of herbs for treating particular health ailments) Promoted from Sales Assistant ­ Providing customers with advice on alternative medicine ­ Achieved professional qualifications in Vitamin & Minerals and Phyotherapy (the use of herbs for treating particular health ailments)