Experience

TANIT GROUP
• Hospitals and Health Care
• 1 - 100 Employee
• Office and SMM manager

  • Mar 2023 - Present


D&Z Networks

• • Mar 2019 - Dec 2019

  My main tasks as an HR manager of fast-growing Ukrainian outsorsing company are:* Handling recruitment and onboarding of new employees for our company in Ukraine as well as for our partners' projects (in USA, Germany, Israel)* Maintenance of new employees in the process of probation & adaptation period in the company* Developing corporate culture from scratch* Creating friendly, healthy and productive atmosphere in the company * Coming up with new ways to measure employee morale and determine methods for improving overall employee satisfaction Show less

• • Dec 2018 - Mar 2019

  Were a part of a team that works remotely for American pharmaceutical company. I assisted supervicor in New York and my main daily tasks were: * Working side by side with Logistics department: arranging returned delivery for our clients* Handling reports on statistics of our company’s representatives and making reports* Information support for our company reps



Adriatic Travel Ukraine, ITravel

• Freelance Tour Guide

  • Feb 2018 - Oct 2019

  As a freelance tour guide I worked time after time with these two companies and did the same things as during my work in Akkord Tour, Kindly look below to see my core responsibilities. As a freelance tour guide I worked time after time with these two companies and did the same things as during my work in Akkord Tour, Kindly look below to see my core responsibilities.



Self-Employed

• Real Estate
• 1 - 100 Employee

• Author of tours around Turkey

  • Feb 2018 - Jun 2018

  This year I finally started to work on my own project - short and well planned tours around unknown Turkey. I had few main goals: * To create special trips for people to let them travel slow and joyful, with no hurry and diving into local's culture as deep as possible with my guidance. * To break stereotypes about one the most special countries for me - Turkey. * To show myself that I can create something worth and meaningful out of companies. For now 1 tour successfully took place in Cappadocia, on 30 of April - 3d of May. It was a greqat pleasure for me and special experience for my dear travelers. I plan to continue this project and to lift it to another level, but definitely as a hobby, not as a main job for now. Here are my work flow to plan and realize independent tour: 1. Making Internet research. 2. Finding and connecting with potential partners. 3. Creating project (tour) planning. 4. Creating detailed plan of each day of the tour. 5. Making offline research - going to the location, meeting partners personally, developint and changing tour program according to reality, trying all things we will do with travelers on my own. 6. Group recruitment. 7. Developing and sening pre-tour package to all my tourists, communicating constantly and helping with preparation. 8. Guiding travelers during all tour, creating friendly and warm atmosphere, giving most interesting and valuable information, translating them while communicating with locals, helping explore special culture, being flexible to their needs and react immediatly on any feedback. Show less



Akkord-Tour Ltd. / Аккорд-тур ТзОВ

• Tour guide

  • Sep 2016 - Jan 2018

  Akkord Tour is one of the largest outgoing touroperators in Ukraine, which occupies leading position on tourism market (especially in segment of bus tours to European countries) for almost 15 years. There are three main stages of tour leader's work flow: preparation before tour, tour itself (realization) and post-tour reporting. So here are my core responsibilities on each stage: PREPARATION: 1.Preparing general information about countries and cities of the tour. 2.Preparing information about all the excursions that tourists can buy. 3.Creating detailed daily plan for the tour. It includes our trip route with all the kilometers between route spots, proper places with WC, petrol, canteens, souvenirs shops etc. 4.Receiving documents package for the tour. 5.Making phone calls to all he tourists and giving them details about our trip. REALIZATION: 1.Meeting drivers, to discuss tour program with them. Checking video and audio systems in the bus. 2.Meeting tourists, helping them find their seats. 3.Provdidng general info about tour program, organizational moments, safety rules in the bus, passing borders, to make them know each other. 4.Promoting excursions, to help tourists choose proper excursions for them and to sell as possible. 5.Informing tourists during tour about countries and cities we go to. 6.Creating friendly, positive atmosphere in the bus and team spirit between tourists. 7.Changing plan for a day if needed (according to program, tourists needs and excursions schedule) 8.Supporting receptionists during check in and check out at the hotels. 9.Communicating with all our partners such as drivers, hoteliers, excursion guides, shop managers etc in order to provide best service to our tourists. 10.Providing assistance in insurance case if it happened. REPORTING 1.Collecting feedback forms from tourists after the tour. 2.Filling financial, bus, hotels and excursions reports. 3.Coming to head office and report to supervisor and product manager. Show less



Tez Tour

• Ukraine
• Leisure, Travel & Tourism
• 400 - 500 Employee

• • Aug 2017 - Oct 2017

  KILIT GLOBAL (Tez Tour) is one of the leading specialists in individual and group tourism.KILIT GLOBAL is the host tour operator and partner in Turkey of such major international companies as Biblio Globus and TEZ TOUR. They serve over 1 million customers per year from Russia, Ukraine, Kazakhstan, Belarus, Georgia, Iran, the Baltic countries and Eastern Europe.It was seasonal job. During season 2017 I did my best to learn as much as I can on different positions within our company. Core responsibilities I had at this position:1. Holding info meeting for guests (individual or groups) and to provide them with information about hotel, our company services and sell excursions.2. Communicating with office in order to provide qualitative service to guests.3. Informing guests about time of their transfer to excursions and departure time. 4. Solving problems during stay of our guests. 5. Firefighting conflicts and crisis situations such as flight delays, overbooking etc. Show less

• • Jun 2017 - Aug 2017

  * Meeting guests at our partner's shopping centres, finding out their needs and accompanying them to shop seller.* Handling shop programs statistics.* Creating sales reports (daily, weekly, monthly).* Finding proper transfer for guests.

• • Apr 2017 - Jun 2017

  * Creating programs for transfermen in our system - matching arrivals and departures in order to create proper work schedule for every guide.* Negotiating with head office.* Coaching new generation of transfermen. Making trainings, checking their knowledge.



Хороший Отдых

• Kazakhstan
• Travel Arrangements
• 1 - 100 Employee

• Intern in Tourism Agency

  • Mar 2016 - Apr 2016

  Хороший Отдых is one of the best tour agencies in Odessa. I was lucky to have my internship there. My core responsibilities were: 1. Attending trainings on sales, communications etc leading by our CEO. 2. Learning sales scripts and developing them if needed. 3. Creating landing pages for company's website. 4. Watching webinars about top-countries for our tourists. Хороший Отдых is one of the best tour agencies in Odessa. I was lucky to have my internship there. My core responsibilities were: 1. Attending trainings on sales, communications etc leading by our CEO. 2. Learning sales scripts and developing them if needed. 3. Creating landing pages for company's website. 4. Watching webinars about top-countries for our tourists.

• • Jun 2015 - Nov 2015

  * Being the first and the last face of company that our guests meet, to keep high standards of corporate culture and best service. * Making Departure program: meeting guests at the hotels and accompany them to the airport providing them with all necessary information on their departure. * Making Arrival program: meeting guests at the airport and accompany them to the hotels, providing them with all necessary information about Turkey, Alanya region, our company services and excursions we can provide.* Assisting Hotel Guides if needed. Show less

• • Apr 2015 - Jun 2015

  * Conducting business correspondence with head office.* Keeping statistics and make daily/weekly/monthly sales report to Regional Supervisor.* Collecting info and pack of documents for Regional Supervisor’s meeting.* Delivering tasks from Regional Supervisor to Hotel Guides and to control their execution.


Internet marketing agency Netpeak
• Assistant at Accounting Department

  • May 2013 - Jul 2013


Turkish Airlines

• Türkiye
• Airlines and Aviation
• 700 & Above Employee

• Intern in Odessa office

  • Jun 2012 - Jul 2012

  It was internship provided by Odessa National University where I studied International Relations. We worked in partners' offices 25 hours per week during 1 month. My core responsibilities were: 1. Translating documents and mails (Turkish - Russian, Russian-Turkish, Turkish-English, English-Turkish) 2. Assisting office manager if needed. It was internship provided by Odessa National University where I studied International Relations. We worked in partners' offices 25 hours per week during 1 month. My core responsibilities were: 1. Translating documents and mails (Turkish - Russian, Russian-Turkish, Turkish-English, English-Turkish) 2. Assisting office manager if needed.