Experience

Al Sraiya Hotels & Hospitality Group

• Qatar
• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • Mar 2019 - Present

  Consistently review hotel daily pricing in respect of direct competitors, demand and other factorsEnsure all systems are configured correctly and working to full capacityEvaluate performance of distributions partners and contracted ratesCompile daily, weekly, monthly and quarterly reports, pick up analysis and strategy adjustmentsCreate and develop pricing strategiesMonitor performance using STR and competitor analysisManage and develop reservations team



Britannia Hotels Ltd

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Cluster Revenue Manager

  • Feb 2017 - Feb 2019

  Successfully managed revenue optimisation for a portfolio of 5 hotelsIdentified and maximised potential revenue opportunitiesAnalysed booking patterns, market trends and historical data in order to develop and implement inventory and pricing strategies Monitored competitor pricing, ensuring that rate shopping data is consistent, appropriate and effectively analysedProduced weekly, monthly and 3 monthly forecasts Worked closely with the sales department, reservations and the hotel operational team



Roundhouse Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Reception Manager

  • Sep 2012 - Dec 2016

• Receptionist

  • May 2010 - Sep 2012

  Met, greeted and attended to the needs of guests to ensure a superb customer service experienceDealt with guests requests to ensure a comfortable and pleasant stayResponsible for accurate and efficient accounts and guest billing processesUndertook general office duties, including correspondence, emails and switchboard ensuring the smooth running of receptionEnsured all reservations and cancellations were processed efficientlyImparted special offers to guestsLiaised with all departments effectively



Britannia Hotel Bournemouth

• United Kingdom
• Hospitality

• Restaurant/Bar Assistant

  • Jul 2008 - May 2010

  Successfully arranged the dining areaWelcomed and served restaurant guests



Pans&Company

• Spain
• Restaurants
• 100 - 200 Employee

• Supervisor

  • Sep 2004 - Jun 2008

  Oversaw stock levels and ordered suppliesCreated and implemented staff rotasEnsured cleanliness, and high quality of food and food presentationGreeted customers, handled enquiries and complaints and took reservations