Experience

Careers at Midwest Goods

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2017 - Present

  United States • Developed and executed a comprehensive employee training program, which led to 10% increase in first-call resolution rates and a 5% reduction in staff turnover. • Successfully implemented a new customer service strategy, which reduced the average call wait times. • Streamlined the customer complaint resolution process, leading to a 25% decrease in the number of escalated calls and improvement in resolution time. • Led a team of 9 customer service representatives to consistently… Show more • Developed and executed a comprehensive employee training program, which led to 10% increase in first-call resolution rates and a 5% reduction in staff turnover. • Successfully implemented a new customer service strategy, which reduced the average call wait times. • Streamlined the customer complaint resolution process, leading to a 25% decrease in the number of escalated calls and improvement in resolution time. • Led a team of 9 customer service representatives to consistently exceed performance targets. Show less



Partstown

• Customer Service Team Lead

  • Jan 2013 - Feb 2017

  United States • Demonstrated strong ability to do quality work for the usual project that an individual would be assigned at this level. • Assisted in the management of a team of customer service representatives, resulting in a positive impact on the company’s overall performance. • Provided support to senior customer service managers, resulting in a positive impact on the company’s overall performance. • Collaborated with cross-functional teams to deliver on-time and on-budget projects and… Show more • Demonstrated strong ability to do quality work for the usual project that an individual would be assigned at this level. • Assisted in the management of a team of customer service representatives, resulting in a positive impact on the company’s overall performance. • Provided support to senior customer service managers, resulting in a positive impact on the company’s overall performance. • Collaborated with cross-functional teams to deliver on-time and on-budget projects and initiatives. Show less