Maria Rickli

ITIL Managing Professional at Glenfis AG - IT Organisationsentwicklung
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Contact Information
us****@****om
(386) 825-5501
Location
Zürich Area, Switzerland, CH
Languages
  • Deutsch Native or bilingual proficiency
  • Englisch Full professional proficiency
  • Französisch Limited working proficiency
  • Italienisch Elementary proficiency
Skills

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Credentials

  • ISO/IEC 20000 Auditor
    APMG International
    Sep, 2020
    - Oct, 2024
  • ISO/IEC 20000 Foundation
    APMG International
    Aug, 2020
    - Oct, 2024
  • Certified Business Relationship Manager CBRM
    APMG International
    Apr, 2018
    - Oct, 2024
  • COBIT Foundation
    APMG International
    Jul, 2017
    - Oct, 2024
  • BRMP
    APMG International
    Apr, 2017
    - Oct, 2024

Experience

  • Glenfis AG - IT Organisationsentwicklung
    • Switzerland
    • Information Technology & Services
    • 1 - 100 Employee
    • ITIL Managing Professional
      • Sep 2019 - Present

    • Certified Business Relationship Manager
      • Mar 2018 - Present

    • Business Relationship Management Professional
      • Mar 2017 - Present

    • ITIL Expert
      • Feb 2017 - Present

    • Head of glenfisAcademy
      • Oct 2019 - Present

    • Senior Consultant
      • Sep 2016 - Oct 2019

  • SPIE ICS AG
    • Service Delivery Manager
      • Jul 2014 - Aug 2016

  • T-Systems (Schweiz) AG
    • Service Chain Operations Manager
      • Feb 2013 - Jun 2014

    • Service Delivery Manager
      • Oct 2011 - Jan 2013

  • Lexmark (Schweiz) AG
    • Switzerland
    • IT Services and IT Consulting
    • Customer Operations Manager
      • Apr 2011 - Sep 2011

  • Cisco Systems (Switzerland) GmbH
    • Service Delivery Manager Advanced Services
      • Aug 2009 - Mar 2011

    • Relationship Manager
      • Jul 2007 - Aug 2009

  • TNT Swiss Post AG
    • Country Customer Service & Service Quality Manager
      • Aug 2003 - Jun 2007

  • Sabbatical
    • Business Consulting and Services
    • 1 - 100 Employee
    • Reisen / Weiterbildung
      • Aug 2002 - Jul 2003

    • Partner Relations Manager
      • Jul 2000 - Jul 2002

  • Swiss Post International
    • Switzerland
    • Transportation, Logistics and Storage
    • 1 - 100 Employee
    • Product Manager Courier Import
      • May 1999 - Jun 2000

  • Postfinance
    • Switzerland
    • Financial Services
    • 700 & Above Employee
    • Sektionsassistentin
      • Jan 1998 - Apr 1999

    • Kundendienstleiterin EMS
      • Mar 1996 - Dec 1997

  • Die Post
    • Germany
    • Restaurants
    • 1 - 100 Employee
    • Betriebsassistentin
      • Apr 1988 - Feb 1996

Education

  • +41 44 202 81 10 maria.rickli@glenfis.ch
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  • Glenfis AG
    -
  • BRM Institute
    -
  • Glenfis AG
    -
  • ITSM Zone
    -
  • Glenfis
    -
  • Glenfis
    -
  • Glenfis AG
    -
  • Glenfis
    -
  • GSBA
    -
  • Glenfis AG
    -
  • Glenfis AG
    -
  • Glenfis AG
    -

Community

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