Experience

Solutran

• United States
• Financial Services
• 100 - 200 Employee

• Quality Assurance Specialist

  • Feb 2023 - Present



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Quality Coordinator

  • Mar 2021 - Feb 2022

  Monitor performance according to agreed standards and take necessary action to communicate/advise/assist/according to performance levels. Perform data entry and analysis as requested by the Quality Manager or Quality Supervisor. Participated in teams working on improvements to the quality system and continuous improvement projects. Monitor performance according to agreed standards and take necessary action to communicate/advise/assist/according to performance levels. Perform data entry and analysis as requested by the Quality Manager or Quality Supervisor. Participated in teams working on improvements to the quality system and continuous improvement projects.



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Supervisor

  • Jan 2014 - Jul 2020

  Provided support to agents with TGM and Tigre escalated issues. Stored group fares for ticketing in the correct currency depending on the POS. Created TST for Mexico POS clients. Worked closely with Revenue Management to make sure group objectives were met. Customer Experience Supervisor, Spanish Desk 2014-2016 Assisted internal and external customers, including Reservations, ROC, and HBC. Provided service resolution through service recovery or First Point of Contact Guidelines. Provided side by side support to specialists on DL and JV products. Show less