Experience

Nectar Ltd.

• Malta
• Food & Beverages
• 1 - 100 Employee

• Training Development Executive

  • Sep 2021 - Present



Corinthia St George's Bay

• Malta
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager

  • Sep 2017 - Aug 2021

  - Welcoming guests in a friendly and professional way- Addressing and escalating customer complaints- Providing information about facilities, hotel outlets and other services- Attending to special guests (VIPs) and answer their inquiries- Anticipate guest needs and build rapport with customers- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)- Record information in the logbook daily- Ensure compliance with health and quality standards services and the hotel's image by answering guests' requests and making sure visitors are satisfied Show less

• Guest Relations Manager

  • Sep 2017 - Aug 2021

  - Welcoming guests in a friendly and professional way- Addressing and escalating customer complaints- Providing information about facilities, hotel outlets and other services- Attending to special guests (VIPs) and answer their inquiries- Anticipate guest needs and build rapport with customers- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)- Record information in the logbook daily- Ensure compliance with health and quality standards services and the hotel's image by answering guests' requests and making sure visitors are satisfied Show less

• Front Office Receptionist

  • Mar 2016 - Sep 2017

  - Keeping front desk tidy and presentable with all necessary material - Greeting and welcoming desks as they approach the front desk- Answering questions and addressing complaints- Answer all incoming calls and redirect them or record messages- Receive letters, packages etc. and distribute them- Prepare outgoing mail by drafting correspondence, securing parcels etc.- Check, sort and forward emails- Monitor office supplies and place orders when necessary- Keep updated records and files Show less



Grand Hotel Excelsior Malta

• Malta
• Hospitality
• 1 - 100 Employee

• Concierge

  • Apr 2012 - Mar 2016

  - Welcoming customers upon entrance and confirm reservations - Acting as the point of reference for guests who need assistance or information - Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel - Arrange events, excursions, transportation etc. upon request from hotel residents - Answer the phone and make reservations, take and distribute messages or mail and redirect calls - Welcoming customers upon entrance and confirm reservations - Acting as the point of reference for guests who need assistance or information - Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel - Arrange events, excursions, transportation etc. upon request from hotel residents - Answer the phone and make reservations, take and distribute messages or mail and redirect calls