Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Research Assistant

  • Apr 2021 - Present

  • Create spreadsheet to track current patient research data• Arrange/edit Excel spreadsheets to provide a clear record of patient data• Contribute to grant process• Tracking and maintaining contact lists• Run patient data through GWTG – prepare charts with the research data• Enter patient information into REDCap• Create, Run and Edit reports in and from REDCap • Create spreadsheet to track current patient research data• Arrange/edit Excel spreadsheets to provide a clear record of patient data• Contribute to grant process• Tracking and maintaining contact lists• Run patient data through GWTG – prepare charts with the research data• Enter patient information into REDCap• Create, Run and Edit reports in and from REDCap



Avita Health System

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Physician Practice Manager

  • Apr 2016 - Jun 2018

  • Oversee and manage the offices and staff of five Providers/Physician practices. • Two offices are Rural Health Clinics (RHCs), which have specific guidelines to follow and means your offices are subject to audits/inspections. Successfully prepared the offices for these audits/inspections. • Hire and ensure staff receives adequate training for their position. • Payroll for staff and Providers/Physicians in these offices. • Working with the staff, we created a schedule of appointments for some of the offices. This is to help increase the patient satisfaction and workflow. • Analyze the workflow patterns and change what is needed to increase patient satisfaction and workflow, which affects the staff and the roles they have. • Track referrals, visits, concerns, non-shows, open encounters, and other vital information as it relates to patient care and office workflow. • Currently, our offices use EPIC. We worked as a team to transition the offices onto EPIC. • Annual Performance Reviews, 90 Day Competency Reviews, Counseling Statements and Corrective Actions. • Implemented Reach Out and Read Program for pediatric office. • Implemented ‘Rapid Reminders’ to reduce no-show rate. • Successfully setup new endocrinology office. • Worked with Bio-med team to successfully setup new medical grade fridge/freezer. • Educated staff and implemented AIDET to further the exceptional patient experience.



Non-profit

• Operations Director

  • Jan 2015 - Jun 2015

  • Oversee day to day operations• Develop, implement and update policies and procedures• Develop and implement an employee handbook• Hire, train and supervise staff as needed• Develop and implement an Orientation program• Develop and Conduct performance reviews• Supervise all volunteers and interns• Identify grant opportunities and assist in grant writing• Manage the organization’s social media presence• Set professional standards for all employees• Supervised and directed 16 people; office staff, managers, drivers; volunteers, and interns • Marketing• Public relations• Building community relations• Board Relations• Fundraising• Oversee grants/contract review, negotiation, reporting, and compliance



TeamHealth

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Practice Coordinator

  • Jul 2011 - Jan 2014

  •​Schedule Hospitalists (Physicians and MLPs) for local hospital• Communicate with Provider candidates•​Develop training and orientation material•​Orient and train new Providers•​Attend Marketing Events ~ Public Relations Persona•​Create PowerPoints, flyers and other Marketing Material•​Examine Documentation for required data•​Track Online Training/PTO/Extra Hours•​Assist in billing procedures•​Identify Trends• Assist in streamlining notification procedures• Introduce and Manage Lean Processes•​Liaison for Hospitalists•​Communicate with PCPs, Directors, staff and patients/patient’s families•Executive ​Administrative Assistant Duties to the Medical Director and the Hospitalists Team



Cyberdyne, Inc.

• Sales/Customer Service Manager

  • Sep 2000 - Jul 2011

  • ​Public Relations• Distributor Relations• Marketing Contributor• ​Secured and serviced distributor accounts• Price and terms negotiations with distributors• Payroll; Hourly and Salaried• Process invoices and credits•​Resolve conflicts•​Communicated effectively with customers and distributors• Worked with diverse domestic and international customer/distributor base•​Change Agent• Priority was customer satisfaction and quality products•​Identify Trends• Determine work flow•​Troubleshoot• Provide feedback in a timely manner



Geneva College

• United States
• Higher Education
• 200 - 300 Employee

• Grad Student

  • Oct 2009 - Jan 2011

  Masters of Science in Organizational Leadership Masters of Science in Organizational Leadership