Experience

altia

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager / Regional Manager (Americas)

  • Feb 2022 - Present

  My role involves maintaining and developing existing and new customer accounts in addition to establishing local partner organisations within Canada, US, Caribbean, Latin America and Africa.Main responsibilities include: •Management of the Day-to-day operations within the country and / or region.•Management of the Account Executive(s)•Engaging with current and potential customers.•Undertaking research of new markets and customers; Developing new business through the research undertaken.•Contributing to the development of a detailed budget and operating plan for the responsible countries and production of monthly reports and quarterly updates to the plan.•Producing KPI’s and other performance reports as required.•Assist in the recruitment of local staff and ensure company induction training and familiarisation is completed.•Mentoring staff within the team and wider organisation.

• Customer Success Team Leader

  • Nov 2021 - Feb 2022

• National Account Executive

  • Jun 2020 - Feb 2022

  During this role I was responsible for maintaining client relationships within the UK and overseas in both the public and private sector and providing solutions that increase teams efficiency. During this role I looked after the UK National Accounts, strategic accounts, key private sector accounts, all London, South East, North West and Scottish accounts. • Seamlessly manage over multiple accounts across the UK, Europe and Africa. • Prospecting for new leads and building up a pipelines. • Managing multiple tender submissions..• Networking with a wide range of people, from event organisers to potential customers.• Developing the groups understanding new markets and creating a strategic plan to grow saleshere

• Account Executive

  • Jan 2019 - Jun 2020

• Account Manager

  • Jul 2017 - Jan 2019



Robinson Young Ltd

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• PDM Assistant

  • Apr 2016 - Jul 2017



Parkwood Leisure

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• Lifeguard

  • Oct 2014 - Jul 2015



Peregrine livefoods

• Sales and Marketing Intern

  • Aug 2013 - May 2014