Experience

Abzorb

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Billing & Provisioning Manager

  • Apr 2017 - Present



VS Group

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Office & Operations Manager

  • Sep 2016 - Mar 2017

  - Provide full administrative management and co-ordination of back office staff, billing, customer service, sales, accounts and HR - Maintain office efficiency by planning and implementing office systems, layouts and equipment procurement. - Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. - Keep management informed by reviewing and analysing special reports; summarising information; identifying trends. Track sales; reporting on monthly telesales figures and note areas of improvenment. - Monthly payroll production - HR management including recruitment, selecting, induction and training. Coaching of staff, disciplining employees; planning, monitorins and appraising job results. - Implementing and analysing processes, policies and procedures. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications. - Oversea customer technical admin, including technical support, customer portal management, and CRM database management. - Day to day and monthly management accounts including cash flow forecasts and profit reporting. - Active management of debtor and creditor accounts - Collection and management of Direct Debits



RoamingExpert Yachts

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Office Manager

  • Aug 2013 - Aug 2016

  - Provided full administrative management and co-ordination of back office staff, billing, customer service, sales and accounts - General office maintenance and management - Monthly payroll production - HR management including appraisals, disciplinary meetings and recruitment - Implementing and analysing processes, policies and procedures - Health and Safety management - Day to day sage bookkeeping - Quarterly VAT Return - Active management of debtor and creditor accounts - Collection and management of Direct Debits - Commission checks and analysis - Stock Control



Shine Telecom Ltd

• Manchester, United Kingdom

• Operations Manager

  • 2004 - 2013

  - Full organisation, running and management of the office, heading up a team of 10 office staff and 20 sales staff to deliver high quality business operations, encompassing Billing, Payroll, Credit Control and HR management. - Providing high quality executive support to the Managing Director, accountable for diary management, travel arrangements, minuting of meetings and dealing with telephone based queries - Overseeing compliance with HR policies and procedures, including recruitment, training and appraisals, ensuring adequate controls are in place and that a clear audit trail is maintained - Championing a culture of best practice throughout, maximising performance through continuous improvement and the enhancement of performance measuring tools. - Driving high standards across the entire payroll process, effectively coordinating weekly and year end activities, including Direct Debit Collections and Bacs payment. - Maintaining regular cash flow through astute management of montly invoicing to more that 6000 customers. - Hands on in dealing with all accounting and office procedures, inc. sales and purchase ledgers, cost, credit and debtor control, plus monthly bank reconciliation. - proactively addressing technical and procedural issues, ensuring faults are reported and resolved within set timescales. - Effectively resoling customer complains, with responsibility for major dispute resolution and high customer satisfaction levels - Playing a central role in up-skilling the team in service excellence, working cross functionally ot deliver comprehensive training courses on customer relations - Sales reporting directly to the managing director, teaming up with the sales manager to agree and implement strategic sales targets and incentive schemes *Key Achievements Successfully assisting in the acquisition process during the sale of Pearl Telecom and Shine Telecom, as well as in the later sale of both companies to PLC buyers



Eurocall Ltd

• Manchester, United Kingdom

• Assistant Accountant

  • 2000 - 2004