Maria Olivieri
Customer Experience Manager, Caesarstone AU at Caesarstone Australia- Claim this Profile
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Bio
Chris Butler
Being able to observe someone with highest level of skill in event management is to me, something to behold. Maria has this level of skill and it was my pleasure to observe it and to be a client of hers. The can-do' attitude that she possesses is flawless and this results in the event participants leaving with a very memorable experience. Maria is professional, responsive and creative with a focus on the customer and their outcomes they are hoping to achieve.
Tom Chapman
Maria is the epitome of what premium service culture represents. Her 'can-do' attitude seems permanently on from first thing in the morning till the latest of work nights. Detail oriented, technically savvy and a stylish communicator, Maria is the perfect ambassador at the heart of the Qantas Centre of Service Excellence.
Chris Butler
Being able to observe someone with highest level of skill in event management is to me, something to behold. Maria has this level of skill and it was my pleasure to observe it and to be a client of hers. The can-do' attitude that she possesses is flawless and this results in the event participants leaving with a very memorable experience. Maria is professional, responsive and creative with a focus on the customer and their outcomes they are hoping to achieve.
Tom Chapman
Maria is the epitome of what premium service culture represents. Her 'can-do' attitude seems permanently on from first thing in the morning till the latest of work nights. Detail oriented, technically savvy and a stylish communicator, Maria is the perfect ambassador at the heart of the Qantas Centre of Service Excellence.
Chris Butler
Being able to observe someone with highest level of skill in event management is to me, something to behold. Maria has this level of skill and it was my pleasure to observe it and to be a client of hers. The can-do' attitude that she possesses is flawless and this results in the event participants leaving with a very memorable experience. Maria is professional, responsive and creative with a focus on the customer and their outcomes they are hoping to achieve.
Tom Chapman
Maria is the epitome of what premium service culture represents. Her 'can-do' attitude seems permanently on from first thing in the morning till the latest of work nights. Detail oriented, technically savvy and a stylish communicator, Maria is the perfect ambassador at the heart of the Qantas Centre of Service Excellence.
Chris Butler
Being able to observe someone with highest level of skill in event management is to me, something to behold. Maria has this level of skill and it was my pleasure to observe it and to be a client of hers. The can-do' attitude that she possesses is flawless and this results in the event participants leaving with a very memorable experience. Maria is professional, responsive and creative with a focus on the customer and their outcomes they are hoping to achieve.
Tom Chapman
Maria is the epitome of what premium service culture represents. Her 'can-do' attitude seems permanently on from first thing in the morning till the latest of work nights. Detail oriented, technically savvy and a stylish communicator, Maria is the perfect ambassador at the heart of the Qantas Centre of Service Excellence.
Experience
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Caesarstone Australia
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Australia
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Building Materials
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1 - 100 Employee
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Customer Experience Manager, Caesarstone AU
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May 2022 - Present
Envision, design and deliver a connected customer experience across the entire customer journey to unlock value, drive customer satisfaction and deliver growth. Envision, design and deliver a connected customer experience across the entire customer journey to unlock value, drive customer satisfaction and deliver growth.
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Services Manager, Customer Experience
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Jun 2014 - Jun 2022
As Services Manager, Customer Experience the objective is to create a bridge between the end customer and our brand. I employ a range of Customer focused reporting that highlights the Voice Of Customer, identify process improvements and promote a Customer Centric Culture. As Services Manager, Customer Experience the objective is to create a bridge between the end customer and our brand. I employ a range of Customer focused reporting that highlights the Voice Of Customer, identify process improvements and promote a Customer Centric Culture.
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Qantas Airways
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Airlines and Aviation
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1 - 100 Employee
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Manager, Qantas Centre of Service Excellence
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Feb 2013 - Aug 2014
The Qantas Centre of Service Excellence is an experiential training and event facility. It was designed to inspire staff and our premium customers to 'deep soak' in the end to end customer journey. I was responsible for designing strategies and events allowing employees and guests to live and breathe the Qantas brand and bring the customer end-to-end journey to life. The Qantas Centre of Service Excellence is an experiential training and event facility. It was designed to inspire staff and our premium customers to 'deep soak' in the end to end customer journey. I was responsible for designing strategies and events allowing employees and guests to live and breathe the Qantas brand and bring the customer end-to-end journey to life.
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PR & Events Manager
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Feb 2011 - Feb 2012
Designed the recruitment and engagement strategy for the management and development of the Qantas Promotional team to support company-wide business needs and marketing initiatives globally. Oversaw all corporate, sponsorship and training events held at the Centre of Service Excellence. Designed the recruitment and engagement strategy for the management and development of the Qantas Promotional team to support company-wide business needs and marketing initiatives globally. Oversaw all corporate, sponsorship and training events held at the Centre of Service Excellence.
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Scorpios Taverna
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South Africa
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Restaurant Owner/Operator
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Feb 2005 - Jun 2011
The role that taught me everything I needed to know about the importance of the end to end customer experience and the value of your people! Responsible for overall direction, vision, profitability and reputation of the business. The role that taught me everything I needed to know about the importance of the end to end customer experience and the value of your people! Responsible for overall direction, vision, profitability and reputation of the business.
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Community
