Professional Services Manager (CRM, Digital and Veeva Vault)

• Apr 2019 - Present

Manage and Lead three departments (End User Support, Managed Services and Digital Department)Collaborate with other departments to transfer knowledge and to ensure deliveries meet customer's needsAnalyze, interpret and gather requirements from customersOptimize processes to ensure high team performance Maintain expertise and keep team's knowledge on applicable products, up to dateSupervise and overview the life cycle of a product/project developmentEnhance quality of the deliverables Provide solutions related to Veeva products, Salasforce CRM and Marketing Cloud as well as to digital services

Compensation Management Consultant (BI Department)

• Feb 2017 - Mar 2019

Install, configure, develop the ICM system of IBM (AIMS)Gather business requirements from customersData Analysis & ManagementUsage of SQLDevelopment of both Front-End and Back-End of AIMS

Multichannel Specialist (Digital Department)

• Jan 2015 - Jan 2017

Configuration, Integration and technical setup of Veeva ProductsContent development using jQuery, javascript, HTML5, CSS3Deliver projects to different platforms (Veeva iRep, Agnitio, Veeva Vault, Veeva CRM) Certified Veeva Multichannel adminCertified Veeva MyInsights adminDevelopment, configuration and implementation of MyInsights ReportsProject ManagementAssisting the team's supervisor to organize tasks and resourcesMeeting tight deadlines

Technical support and Trainer (CRM Department)

• May 2013 - Dec 2014

Configuration/Customization of Veeva CRM (based on Salesforce.com platform) and Veeva Vault to meet customer's needs Provide support to end users and to administrators or managersDevelopment of reports and dashboardsInvestigate and analyze reported issuesReview written business requirements and technical specificationsCertified Veeva CRM adminCertified Veeva Vault adminEnd Users training, admin training, "train the trainers" trainingBasic knowledge of BI tools (Spotfire, Qlikview)

Department of ADSL-Technical support

• Jan 2008 - Jan 2009