Experience

FTL Finance

• United States
• Financial Services
• 1 - 100 Employee

• Collections Team Lead

  • May 2017 - Present

  Resolving delinquent accounts. Communicating with Customer • Negotiate balances on delinquent accounts and bringing resolution on accounts. • Navigate various systems. Multitasking, great customer service skills • Take Payment to resolve delinquent balance using checking, debit, or credit cards. • Time management, Conflict Resolution • Generating and completing reports, using detail • Leading a team to exceed goal each month. Resolving delinquent accounts. Communicating with Customer • Negotiate balances on delinquent accounts and bringing resolution on accounts. • Navigate various systems. Multitasking, great customer service skills • Take Payment to resolve delinquent balance using checking, debit, or credit cards. • Time management, Conflict Resolution • Generating and completing reports, using detail • Leading a team to exceed goal each month.



Credit Control, LLC.

• United States
• Financial Services
• 100 - 200 Employee

• Accounts Receivable Specialist

  • Aug 2016 - Mar 2017

  Speak directly with consumers, resolving delinquent accounts. • Negotiate balances on unpaid medical accounts and bringing resolution on accounts. • Navigate various systems. • Take Payment to resolve delinquent balance using checking, debit or credit cards. Speak directly with consumers, resolving delinquent accounts. • Negotiate balances on unpaid medical accounts and bringing resolution on accounts. • Navigate various systems. • Take Payment to resolve delinquent balance using checking, debit or credit cards.



Parollon

• United States
• Human Resources

• Collections Specialist

  • Jan 2015 - Aug 2016

  Make outbound calls, Receive Incoming Calls • Negotiate balances on unpaid medical accounts and bringing resolution on accounts. • Follow HIPPA guidelines, and FDCPA regulations. • Take Payment to resolve delinquent balance using checking, debit, or credit cards. Make outbound calls, Receive Incoming Calls • Negotiate balances on unpaid medical accounts and bringing resolution on accounts. • Follow HIPPA guidelines, and FDCPA regulations. • Take Payment to resolve delinquent balance using checking, debit, or credit cards.