Integration Specialist

• Apr 2020 - Present

Special Projects and Technical Specialist

• Sep 2020 - Dec 2022

Worked alongside a great group of teammates pushing the boundaries of digital dentistry while supporting the clients utilizing the platform of services. Grew, nurtured and maintained a book of business increasing sales month over month on a continual basis. Provided extensive knowledge of various digital workflows to clinicians and their staff ensuring the teams felt confident and supported on their journey. With the knowledge of years in the industry and field and having worked closely with several amazing clinicians and mentors over time, was able to successfully treatment plan and guide clinicians using the digital workflows that would benefit the clinic as a whole, dentist, staff and patient. Served as a resource for clinicians seeking advice on next steps in terms of digital implementation such as intra-oral scanner options as well as 3D printers. Accessed different tools and provided different recommendations to ensure the clinician was well prepared and informed on their journey. Was heavily involved in hosting webinars for the dentist audience, iteration of special projects with participating partnerships, in-depth internal training of teammates and improvement of the current platforms and processes. Show less

Staffing Manager/Administration

• Jul 2019 - Feb 2020

Working for an event production company is super rewarding as being a part of making memories for people is the best feeling. Collective X Agency has provided me with an opportunity to grow professionally by introducing me to the world of event production, on site management, employee scheduling/payroll, accounts receivable/payable and everything in between. Working for an event production company is super rewarding as being a part of making memories for people is the best feeling. Collective X Agency has provided me with an opportunity to grow professionally by introducing me to the world of event production, on site management, employee scheduling/payroll, accounts receivable/payable and everything in between.

Lab Coordinator - Crown and Bridge

• Jan 2014 - Jul 2019

Responsible for in lab support of 30+ technicians and supervisors relating to production methods, scheduling maintenance, clarity of instruction and custom shading assistance.Providing administrative support to the Crown and Bridge department by maintaining open communication relating to case scheduling and special requests from our clients, as well as ensuring the customer database is upto date.Assisting in the training of new administrative staff with the focus on larger, complex cases, implants and intra-departmental combination cases.Providing customer support to our clients and their staff relating to scheduling, treatment planning, estimates, instruction over the phone, email and through our database software.Involvement in the creation and management of new product codes, brochures, computerized production methods and in lab systems.Guided in the implentation of various work flow methods including computerized production maintenence with special attention to even, stream lined workloads.Communication with various supplier representatives ranging from implant components to dental attachments. Show less

Quality Assurance Clerk

• Sep 2010 - Dec 2013

Ensured cases entered into the data system and designed on a standardized form were accurate in instruction and billing to enter production. Additionally responsible for the change in schedule of cases in production and reconfirming completed cases prior to leaving the laboratory for quality and instruction.Processed all implant cases paying special attention to specific requirements such as implant systems and methods of production to ensure cases were fabricated and billed appropriately.Responsible for the creation of new product codes as well as their production methods for use with the barcode scanning system. Show less

Data Entry Clerk/Administrative Assistant

• Dec 2006 - Sep 2010

Data entry and case design for the Crown and Bridge department. Provided excellent customer service to dentists and their staff relating to case details, scheduling, estimates and invoicing. Provided in depth training of new admintrative staff in the crown and bridge department.

Dental Administrative Assistant

• Jul 2004 - Apr 2006

Held the dental administrative position at the office originally covering a maternity leaving but hired full time. Was responsible for all aspects of the administrative side of the practice from patient scheduling, insurance communication, accounts receivable and chart maintenance. Held the dental administrative position at the office originally covering a maternity leaving but hired full time. Was responsible for all aspects of the administrative side of the practice from patient scheduling, insurance communication, accounts receivable and chart maintenance.