Experience

NAI Excel - Las Vegas

• United States
• Real Estate Agents and Brokers
• 1 - 100 Employee

• Operations Manager

  • Sep 2021 - Present



CCMC

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Administrative Coordinator

  • Nov 2018 - Sep 2021

  I am responsible for a myriad of administrative work to include: customer service, answering phones, assisting with accounts; processing payments and running reports for a very busy HOA office that manages twelve thousand homes. I am responsible for a myriad of administrative work to include: customer service, answering phones, assisting with accounts; processing payments and running reports for a very busy HOA office that manages twelve thousand homes.



EBG

• United States
• Internet Marketplace Platforms
• 200 - 300 Employee

• Manager of Field Services

  • Jul 2015 - Nov 2018

  Maintain communication between EBG, Mall Management, and the Guest Services staffOversee and monitor the performance of a staff of 14 Guest Services Sales Agents to include interviews, performance reviews, coaching, and ongoing trainingConduct weekly calibrations of sales and guest interactionsProvide feedback and coaching to boost sales ability and maintain excellent guest satisfactionConduct individual monthly one on one meetings with each agent to address performance and ensure company and property expectations are being metAddress any escalated guest services situations regarding the property, staff or other EBG sales locationsProcess payroll time cards, scheduling, and time off requests Show less

• Field Sales Lead

  • Jan 2010 - Nov 2018

  Managed the day to day operation of the North and South Las Vegas Premium Outlet Information boothsProvided excellent customer service while assisting guests with information, directions, answering phones, selling coupon books, and stroller/wheelchair rentalsUsed product knowledge to recommend the appropriate show or tour to guests Supervised sales agents and sent daily reports to management.Maintained and ordered supplies both locations

• Manager of Operations

  • Jul 2012 - Jul 2015

  Acted as liaison between EBG, guest, field agents, outside vendorsSupervised 10 employees to include interviews, performance reviews, coaching, scheduling and new hire and ongoing training Conducted weekly one on one meetings with subordinates and provided feedback through coaching and counselingAssisted with Call Center Manager hotline calls and Guest Service escalationsManaged inventory for special event products to include sending manifests, monitoring sales, and processing electronic tickets for guestsMonitored team's work for efficiency and make sure all issues have proper follow up Show less

• Operations Coordinator

  • Dec 2010 - Jul 2012

  Telephone support for field sales, call center agents, and vendorsCreate and maintain detailed spreadsheets for inventory reportingAssist with call center overflow, order processing, and customer service callsProcessed daily guest ordersOutbound customer service calls and correspondence for canceled or sold out product



Entertainment Benefits Group/ Travelocity on Location

• Las Vegas, Nevada Area

• Box Office Agent

  • Sep 2009 - Dec 2009