Experience

• As a LivingSocial Customer Service Representative I supported, engaged, and educated our consumers through inbound contacts. I provided a strong consumer experience and promoted and provided a positive brand identity. My additional responsibilities were: Answer questions and troubleshoot issues for consumers Educate LivingSocial consumers on our deals and how to interface with our website and our organization Solve challenging consumer situations creatively and efficiently – while maintaining our brand promise of surprising and delighting – utilizing strong listening skills, empathy and probing techniques to identify reason(s) for disconnect and overcome objections Build and strengthen relationships with consumers by providing an exceptional consumer experience Engage consumers with individual attention and fun conversation Show less