Experience

Kouros Hotel & Suites

• Greece
• Hospitality
• 1 - 100 Employee

• Sales and Marketing Manager

  • Feb 2020 - Present

  - Maintain and develop hotel website as a source of bookings/revenue, upload all rates plans/room types/content on the hotel website and on all electronic distribution channels, and ensure parity throughout all of them - Handle reservations request & offers via telephone, email, OTAs, GDS,IDS, travel agents and tour operators - Forecasting revenue performance & annual budgets ( Work closely with all booking channels, corporate and tour operators pricing and availability strategy) - Analyzing competitors’ performance, booking patterns, and market trends - Create marketing campaigns - Monitored social media and online sources for industry trends



Grecotel Hotels & Resorts

• Greece
• Hospitality
• 700 & Above Employee

• Complex Reservations and Sales Agent

  • Apr 2019 - Nov 2019

  - Central Reservations Department for All Grecotel hotels in Rethymno Management for all reservations regarding Caramel Grecotel Boutique Resort - Manage reservations & OTA’s systems - Primal res booking channel manager-TO’s contracts - Responsible for the reservation and communication of all corporate, wholesalers and individual clients - Manage sales reports & forecasts - Central Reservations Department for All Grecotel hotels in Rethymno Management for all reservations regarding Caramel Grecotel Boutique Resort - Manage reservations & OTA’s systems - Primal res booking channel manager-TO’s contracts - Responsible for the reservation and communication of all corporate, wholesalers and individual clients - Manage sales reports & forecasts



Greek Travel Advisors

• Greece
• Travel Arrangements

• Operations Manager

  • Dec 2017 - Nov 2018

  - Handle customer inquiries and booking requests by telephone or e-mail - Reservations Management and Financial Control - Managing hotel inventory, hotel reservations and hotel contracting - Responsible for delivery of on ground services (transfers, accommodation, meals, guided tours etc.) to FIT, series and Groups - Prepare and update financial reports - Handle customer inquiries and booking requests by telephone or e-mail - Reservations Management and Financial Control - Managing hotel inventory, hotel reservations and hotel contracting - Responsible for delivery of on ground services (transfers, accommodation, meals, guided tours etc.) to FIT, series and Groups - Prepare and update financial reports



Greek Travel Advisors

• Greece
• Travel Arrangements

• Frontoffice-Reservations Sales Agent

  • Apr 2017 - Oct 2017

  - Welcome guests and perform check-ins-check-outs - Manage reservations and OTA’s systems - Up Selling guest rooms and promoting hotel services - Helping guests with any special requests - Handling complaints - Welcome guests and perform check-ins-check-outs - Manage reservations and OTA’s systems - Up Selling guest rooms and promoting hotel services - Helping guests with any special requests - Handling complaints



Viva Wallet (vivawallet.com)

• Greece
• Financial Services
• 700 & Above Employee

• Customer Service Consultant

  • Jul 2014 - Oct 2016

  - Customer service and complains handling (inbound calls, e-mails, online chats) - Issuing air and ferry tickets - Reservations for events - Customer service and complains handling (inbound calls, e-mails, online chats) - Issuing air and ferry tickets - Reservations for events



ATTICA BANK

• Greece
• Banking
• 200 - 300 Employee

• HR Officer

  • Nov 2013 - Apr 2014

  - Internship in the Management and Training Support Department of Human Resource Officer, - Administrative and Secretarial support to the HR Manager - Fixed contract for 6 months - Internship in the Management and Training Support Department of Human Resource Officer, - Administrative and Secretarial support to the HR Manager - Fixed contract for 6 months



Radamanthy's Hotel Apartments

• Rethymno, Crete

• Front Office Receptionist -Reservations Sales Agent

  • May 2012 - Oct 2013

  - Welcome guests and perform check-ins-check-outs - Manage reservations and OTA’s systems - Up Selling guest rooms and promoting hotel services - Helping guests with any special requests - Handling complaints - Welcome guests and perform check-ins-check-outs - Manage reservations and OTA’s systems - Up Selling guest rooms and promoting hotel services - Helping guests with any special requests - Handling complaints



DHC Consulting

• Business Consulting and Services
• 1 - 100 Employee

• Financial Advisor

  • Oct 2011 - Mar 2012

  - Customer care agent with advisory role through inbound calls from the U.S.A, mainly private enterprises - Customer care agent with advisory role through inbound calls from the U.S.A, mainly private enterprises



University of Crete

• Greece
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jan 2009 - Aug 2011

  - Administrative and Secretarial support - Financial planning of research projects - Head of organising Internship of students - Administrative and Secretarial support - Financial planning of research projects - Head of organising Internship of students