Experience

Texas Card House

• United States
• Spectator Sports
• 1 - 100 Employee

• Cashier Customer Service

  • Mar 2023 - Present

  • Maintained custody and proper accounting of designated funds, ensuring all transactions are performed promptly and efficiently while maintaining exceptional guest service • Redeemed chips, extended cash advances on credit cards and made change • Ensured compliance with policies and procedures, Gaming Commission regulations, and Internal Controls • Complied with all processes, regulations, and government Title 31 and CTRC regulations. • Balanced cash at end of shift. • Maintained custody and proper accounting of designated funds, ensuring all transactions are performed promptly and efficiently while maintaining exceptional guest service • Redeemed chips, extended cash advances on credit cards and made change • Ensured compliance with policies and procedures, Gaming Commission regulations, and Internal Controls • Complied with all processes, regulations, and government Title 31 and CTRC regulations. • Balanced cash at end of shift.



Seminole Hard Rock Hotel & Casino Hollywood

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Cash Ops

  • Jul 2018 - Feb 2023

  • Maintained custody and proper accounting of designated funds, ensuring all transactions are performed promptly and efficiently while maintaining exceptional guest service • Redeemed vouchers, chips cashed personal checks, credit card checks, extended cash advances and loans, and made change • Ensured compliance with policies and procedures, Gaming Commission regulations, and Internal Controls • Complied with all casino processes, regulations, and government Title 31 and CTRC regulations. • Balanced cash at end of shift Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Dec 2017 - Jul 2018

  • Identifying and assessing customers' needs to achieve satisfaction • Manage large amounts of incoming client's questions and claims • Provide accurate, valid and complete information by using the right tools • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers • Handle customers complaints, provide appropriate solutions and alternatives within the time limit • Answer questions about products or services in an accurate way by phone or in person Show less



Nutrition Smart

• United States
• Retail
• 1 - 100 Employee

• Store Cashier

  • Feb 2017 - Jun 2018

  • Providing continuous daily customer service • Socializing with customers about ongoing coupons and promotions • Cleaning and restocking items on the shelves • Follow communication procedures, guidelines and policies • Handle customers complaints, provide appropriate solutions and alternatives within the time limit • Answer questions about products or services in an accurate way by phone or in person • Providing continuous daily customer service • Socializing with customers about ongoing coupons and promotions • Cleaning and restocking items on the shelves • Follow communication procedures, guidelines and policies • Handle customers complaints, provide appropriate solutions and alternatives within the time limit • Answer questions about products or services in an accurate way by phone or in person



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Catering Assistant

  • Aug 2016 - Jan 2017

  • Preparing the assigned meals and ingredients. • Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls. • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately. • Inventoried and restocked items throughout day. • Explained menu options in detail so that customers could make educated decisions on food items • Preparing the assigned meals and ingredients. • Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls. • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately. • Inventoried and restocked items throughout day. • Explained menu options in detail so that customers could make educated decisions on food items



Instituto educacional Venezuela

• Substitute Teacher

  • Jan 2014 - Jul 2015

  Followed classroom plans left by class teacher to continue student education and reinforce core concepts. Upheld classroom routines to support student environments and maintain consistent schedules. Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping. Show less