Global Business Development Director

• Oct 2017 - Present

Sales and Business Development Sr Manager

• Jan 2016 - Dec 2017

Regional Sales Manager

• Jul 2013 - Jan 2016

Responsible for Accessories Sell-in, Sell-through, Promotion/Program development & execution, channel development and complete product life-cycle management within each key account in the Caribbean and open market. Maintain the main goal of maximizing Samsung market share and position, product assortment, retail shelf space, and profitability. - Extensive experience working in an international commercial role for a multi-channel brand. - Directly responsible for meeting the established sales budget for new order bookings and revenue at acceptable gross margins within the region. -Develops sales channels within the region that are capable of sustained and profitable growth. -Accountable for achieving assigned sales revenue target -Develops and manages sales/marketing strategies that deliver against key business metrics and objectives including sales negotiations, new account penetration and channel expansion. Initiates and develops proactive plans to correct slow moving product via sell-down/sell-out initiatives including alternate distribution channels. -Develops quotas for assigned accounts and initiates customer’s rolling forecasts and purchase orders for all accounts. -Active participant in joint account weekly/monthly Collaborative Planning Forecasting and Replenishment calls (CPFR). -Responsible for modeling customer demand, required supply, safety stock, week-on-hand and adjusts forecast accordingly. -Develops planning strategy and sales plan to drive best in class retail placement -Influences retail and corporate planners for prime merchandising retail position and offers. -Brand ambassador leveraging available customer-facing display opportunities. -Ensures adequate training for customers in product use, features, and functionality to promote Samsung over competitor products. -Observation of pipeline trends with corrective actions.Provide recommendations for regional and headquarters-based stocking levels required to support sales growth within the region. Show less

International Sales Specialist

• Oct 2007 - May 2013

Dedicated to introducing and implementing sales strategy reflective of the best practices in sales and methods to drive new business. Identified new client opportunities and ways to grow market share, which led to an increase in account base. Identified potential improvements in product line and features in order to drive profitability. Utilized an interpersonal style and diverse communication methods to enhance client relationships and build new partnerships. - Managed over 1000 accounts in Brazil and South cone of Latin America. - Prospected and developed opportunities with potential customers and strengthened existing client relationships. - Daily customer phone calls and follow-ups. - Meet customer needs through current analysis of application of product; show alternative solutions and cost savings. - Researched, analyzed and responded proactively to competitive threat in the marketplace. - Qualify and penetrate new accounts with company solutions. - Identify and develop business opportunities. Manage sales process from qualification through closing. Show less

VIP/SPG Guest Service Agent

• May 2006 - Sep 2007

Responsible for providing comprehensive guest and concierge services to VIP guests, which required the utmost respect for privacy and confidentiality. Collaborated with department leads to ensure a seamless guest experience. Delivered excellent customer service to encourage repeat business and a positive impression of the hotel. Utilized persuasive skills to coordinate arrangements with business owners throughout the metropolitan New Orleans area. - Maintain efficient and effective flow of information with guests and all internal departments. - Created 100% guest satisfaction by providing efficient and effective front desk service. - Process guest folios and collect payment. - Handle guest requests and concerns promptly and with courtesy. - Assist guests with any inquiries regarding local entertainment, restaurants or transportation. - Support international guest with my trilingual skills - Handle additional duties as needed by guests or management. Show less

Team Leader -Sales Agent

• Apr 2004 - Oct 2005

Promoted to lead the sales activity for the store, which included managing and mentoring the sales staff. Counted four cash drawers, representing more than $85k in daily revenue. Ensured that corporate opening and closing procedures were meticulously followed. - Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. - Maintained store staff by recruiting, selecting, orienting, and training employees. - Answered customer queries regarding the store and the merchandise - Ensured availability of merchandise and services by approving contracts; maintaining inventories. - Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios - Secured merchandise by implementing security systems and measures. - Contributed to team effort by accomplishing related results as needed - Received and process cash, check and charge/credit payments Show less