Compliance Manager

• Nov 2022 - Present

Aspire Allied Health is a service provider servicing Clients of the National Disability Insurance scheme, Department of Child Safety and the community as a whole. Aspire Allied Health is a service provider servicing Clients of the National Disability Insurance scheme, Department of Child Safety and the community as a whole.

National Reassessment Officer

• Jun 2020 - Dec 2022

National Review Officer

• Jul 2021 - Sep 2022

Access Assessor

• Jun 2019 - Sep 2022

As a Delegate of the CEO review confidential participant information to make an access decision in accordance with the National Disability Insurance Scheme Act and Rules- Research and manage complex cases- Refer participants for planning and mainstream linkages- Accountable for managing own workload through planning work goals and priorities- Providing thorough information and effective support to internal and external stakeholders- Advise participants in relation to their rights and obligations- High quality record keeping within multiple IT systems

Access Officer

• Sep 2018 - Sep 2022

The National Access and Workload Management Branch undertakes access decisions for all potential participants of the National Disability Insurance Scheme.

Program Officer Compliance and Assessments

• Apr 2018 - Jun 2018

Administration of the Natural Disaster Relief and Recovery Arrangements and Counter Disaster Operations. - Review allocated portfolio assessment briefs to confirm supporting documentation required is in line with the assessment schedules as well as assisting peers to ensure balanced workloads across the team. - Work with local Government Authorities affected by disasters such as cyclones, bush fires, flooding to ensure that correct funding is made available. - Liaise with applicants to clarify submissions and obtain additional information for assessment where evidence and documentation is missing, inconsistent or inaccurate.

Chief Compliance Officer

• Jul 2012 - Feb 2018

Liaising closely with the CEO to manage all aspects of the organisation including Bid Management, Operational Governance, Service Delivery Management, Industrial Relations, Quality Assurance and Leadership. A key achievement within in the role was the review and redesign of the recruitment process and accuracy level for Caption Telephony within the call centre. Assigned the project due to my troubleshooting expertise I completed a thorough analysis of the processes and benchmarked performance against the original design. The results of the newly improved process ensured we recruited candidates who were a better fit for the role and training to assist them increase raw accuracy to min 95%.

Division Manager Community & Employment

• Jul 2007 - Jul 2012

As the Division Manager for BUSY Inc. my role spread across project development, compliance and performance, management of Indigenous Employment projects, as well as the development of community programs. One the many achievements I celebrated in this role was the design, development and implementation of the QGC 'Strengthening Local Workforce' program. This was the largest Social Impact Management Program at the time (2011) which address community issues along the LNG pipeline from Roma to Gladstone and created 290 new jobs. The program backfilled skill shortages in the local community through creating and filling apprenticeship positions with businesses.

Recruitment Team Leader

• May 2003 - Jul 2007

Lead a team of 10 recruitment consultants in the Mission Australia's Biggera Waters Branch with a strong focus on return to work programs for the long term unemployed and disadvantaged portfolio of candidates. This included the training and development of staff to assist them reach their KPI's, the management of caseloads and strategic planning for increasing outcomes. Lead a team of 10 recruitment consultants in the Mission Australia's Biggera Waters Branch with a strong focus on return to work programs for the long term unemployed and disadvantaged portfolio of candidates. This included the training and development of staff to assist them reach their KPI's, the management of caseloads and strategic planning for increasing outcomes.

Executive Officer

• May 1977 - Apr 2003

Implementation of projects, Learning and development facilitator, District training officer, Employment Consultant, Team leader, Court presentation officer Implementation of projects, Learning and development facilitator, District training officer, Employment Consultant, Team leader, Court presentation officer