Experience

Phelps Hospital

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Financial Counseling Supervisor

  • Oct 2000 - Present

  OBJECTIVE: Obtain a position of responsibility in a professional setting as a valued team player who possesses intelligence, integrity and confidentiality.EXPERIENCE:Financial Counseling SupervisorPHELP MEMORIAL HOSPITAL CENTER Oct 2000 – present• Responsible for overseeing Customer Service and Financial Counseling staff• Effectively manage and control Bad Debt accounts. Interact directly with collection agencies • Review and assess all Charity Care applications. • Responsible for assisting consumers to prepare electronic and paper applications to establish eligibility and enroll in healthcare coverage through the Marketplace as a Certified Application Counselor (CAC) • Report to the Department of Health on all Charity Care and Medicaid applications• Responsible for the effective performance of the self-pay collectors to ensure outstanding cash flow• Maintain control of statistical reports relating to work within the Patient Accounts department• Evaluates job performance of staff on an annual basis, and intermittently as required• Responsible for successful recruitment and training of new staff. Conduct sufficient orientation and training of new employeesTeam LeaderIMMEDIATE CREDIT RECOVERY March 1998 – Oct 2000• Responsible for collections of over $3M in defaulted accounts per week• Negotiated with consumer on loan consolidations and payment plans• Coordinated and maintained records on consolidations and team payments• Document and submit all paperwork associated with team’s status against collections• Train new employees and provide personnel feedbackProficiencies• Meditech System• Microsoft Word• ExcelReferences furnished upon request