Experience

THE CHEDI ANDERMATT

• Switzerland
• Hospitality
• 1 - 100 Employee

• Sommelier

  • Oct 2022 - Present

  Andermatt, Uri, Switzerland



Noble Rot Restaurant & Wine Bar

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sommelier

  • Dec 2019 - Mar 2022

  London, England, United Kingdom Managed cellar and beverage storage maintenance to prevent inventory spoilage. Implemented new promotional strategies, dramatically increasing business. Set up wine tasting room to bring in business and promote special offerings. Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.



Fortnum & Mason

• United Kingdom
• Retail
• 500 - 600 Employee

• Fine Wine Specialist

  • Mar 2017 - Sep 2018

  London, United Kingdom My role included being a wine stewardess and support the restaurant with Stock Management, Orders& Purchases.

• Fine Wine Specialist

  • Mar 2017 - Sep 2018

  London, United Kingdom My role included being a Organize Wine Testings within the Restaurant to trained the Junior Staff.



TeleTu

• Telecommunications
• 1 - 100 Employee

• Customer Service Agent

  • Feb 2011 - Aug 2012

  Italy Educated clients on account services and resolved client inquiries regarding statement information and account balances. Entered customer interaction details in sales system to track requests, document problems and record solutions offered. Provided primary customer support to internal and external customers. Adapted to new applications and maintained knowledge of current technologies. Resolved over 36 customer issues per shift by researching and exploring answers, implementing… Show more Educated clients on account services and resolved client inquiries regarding statement information and account balances. Entered customer interaction details in sales system to track requests, document problems and record solutions offered. Provided primary customer support to internal and external customers. Adapted to new applications and maintained knowledge of current technologies. Resolved over 36 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management. Applied strong communication and negotiation skills regarding refunds and merchandise exchanges. Show less